SugarCRM Named a 2012 CRM Excellence Award Winner by Customer Interaction Solutions Magazine

Sugar Honored for Helping Clients Like USAFact Achieve CRM Excellence

Cupertino, CA — May 14, 2012 — SugarCRM, the world’s fastest-growing customer relationship management (CRM) company, announced today that TMC, an integrated media company, has honored the company with a Customer Interaction Solutions 2012 CRM Excellence Award. Customer Interaction Solutions has been the premier publication in the CRM, contact center and teleservices industries since 1982.

The Sugar platform offers full sales, marketing and support automation capabilities allowing organizations to easily organize and track people, companies, and sales opportunities. SugarCRM has seen many customers achieve success, including USAFact, an Internet-based employment background & drug screening provider specializing in technology and web integrated workflows, that teamed up with Epicom, a SugarCRM channel partner, on its implementation.

By automating the quote process with Sugar, over the past 18 months USAFact has experienced a 12 percent average increase in monthly gross revenue, an 86 percent gain in profitability and a 15 percent increase in average new contract values. Matt Davidson, Chief Executive Officer at USAFact stated, “Our quote customizations have taken our customer interaction to a new level. It allows us to focus on the customer and provide them with many options for cost effective solutions that grow our business. The new efficiency with which we can do this is the truly remarkable part.”

“SugarCRM has been granted a CRM Excellence Award for its commitment to its customers and their clients,” said Rich Tehrani, CEO, TMC. “SugarCRM has demonstrated to the editors of Customer Interaction Solutions that the company has improved the processes of its clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain customers.”

“Sugar lets salespeople organize and automate tasks so they can be more productive and focus on what really matters: gaining and retaining customers,” said Nick Halsey, Chief Marketing Officer and Executive Vice President of Corporate Development for SugarCRM. “Watching USAFact streamline processes and boost revenue as a result of its Sugar deployment has been very rewarding, and we are honored to have received this recognition from TMC.”

Based on hard data, the CRM Excellence Awards rely on facts and numbers demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all-encompassing, covering the entire enterprise and the entire customer lifecycle.

The Thirteenth Annual CRM Excellence Award winners can be found in the May 2012 issue of Customer Interaction Solutions magazine.

For more information, please visit www.tmcnet.com.

About SugarCRM

SugarCRM makes CRM simple. As the world's fastest growing customer relationship management (CRM) company, SugarCRM applications have been downloaded more than ten million times and currently serve over 1,000,000 end users in 192 countries. Over 7,000 organizations have chosen SugarCRM's On-Site and Cloud Computing services over proprietary alternatives. SugarCRM has been recognized for its customer success and product innovation by CRM Magazine, InfoWorld and Customer Interaction Solutions.

For more information, call (408) 454-6900 or 1 87 SUGARCRM toll-free in the US, email contact@sugarcrm.com, or visit www.sugarcrm.com. You can also connect with SugarCRM on Facebook, Twitter and YouTube.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.

About TMC

TMC, celebrating its 40th Anniversary in 2012, is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by 1.5 million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event. In addition, TMC runs multiple industry events: including Mobility Tech, M2M Evolution, Business Video, ChannelVision Expo, MSPWorld, Super WiFi, SUITS, LatinComm, HTML5 Summit Conferences and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

 

SugarCRM Contact:
Elena Annuzzi
SugarCRM
(408) 792-6952
eannuzzi@sugarcrm.com

 

TMC Contact:
Jan Pierret
Marketing Manager
TMC
203-852-6800 ext. 228
jpierret@tmcnet.com

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