SugarCRM to Deliver CRM via New WebEx Connect

Software-as-a-Service Platform Unifies On-Premises and On-Demand Solutions to Create Intelligent "Mashup" Applications for Knowledge Workers

CUPERTINO and SANTA CLARA, Calif.(September 26, 2006) - SugarCRM, the world's leading provider of commercial open source customer relationship management and WebEx (Nasdaq: WEBX), the leading provider of software-as-a-service (SaaS) applications for collaborative business on the web, today announced that Sugar Professional from SugarCRM, Inc. will be available via the new WebEx Connect application grid. Sugar Professional is the world's leading commercial open source CRM application, serving more than 800 customers in over 40 languages.

Sugar Professional is a flexible CRM solution that provides a single view of customer interactions across sales, marketing and service. Sugar Professional improves business performance by offering best-in-class campaign management, opportunity tracking, account management, sales forecasting and customer support capabilities while delivering advanced reporting and collaboration tools.

"The future of software is based on open applications integrated into a single service," said John Roberts, chairman and CEO, SugarCRM. "The partnership between SugarCRM and WebEx delivers to customers an end-to-end on-demand solution to manage customer relationships."

Sugar Professional is one of the many applications users will be able to access through their personal WebEx Connect workspace and the WebEx Connect grid of partner applications. WebEx Connect is the first application platform specifically designed for on-demand collaboration and third party application integration. Powered by the MediaTone Network, a unique composite collaboration and application platform, WebEx Connect will allow users to integrate data from multiple applications and create a collaborative workspace custom designed for their particular workflow and business process. By leveraging open Web 2.0 protocols and collaborative WebEx connector APIs, WebEx Connect will make it easy for developers to adapt on-demand, desktop and enterprise applications to the platform or create new composite applications.

"SugarCRM delivers flexible, best-in-class CRM for companies of all sizes," Subrah Iyar, chairman and CEO, WebEx. "Sugar Professional and WebEx Connect provide a blended CRM-Collaboration solution that reduces cost and complexity."

About SugarCRM

SugarCRM is the world's leading provider of commercial open source customer relationship management (CRM) software for companies of all sizes. Sugar easily adapts to any business environment by offering a more flexible, cost-effective alternative than proprietary applications. SugarCRM's open source architecture allows companies to more easily customize and integrate customer-facing business processes in order to build and maintain more profitable relationships. SugarCRM offers several deployment options, including on-demand, on-premise and appliance-based solutions to suit customers' security, integration and configuration needs. For more information, call (408) 454-6900 or 1 877 SUGARCRM tollfree in the US, email, or visit

About WebEx

WebEx Communications, Inc., is the global leader in software-as-a-service (SaaS) applications for collaborative business on the web. These software-as-a-service (SaaS) applications enhance high-touch business processes, such as sales and training, with efficient web-touch interactions. WebEx delivers its range of applications over the WebEx MediaTone Network, a global network specifically designed for on-demand applications. WebEx is based in Santa Clara, California and has regional headquarters in Europe, Asia and Australia. Please call toll free 877-509-3239 or visit for more information.

WebEx and MediaTone are trademarks and/or registered trademarks of WebEx Communications, Inc.

This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These forward-looking statements may be identified by use of the terms anticipates, believes, continue, could, estimates, expects, intends, may, plans, potential, predicts, should or will, or the negative of those terms or similar expressions. These forward-looking statements are subject to significant risks and uncertainties. Actual results may differ materially from those described in such statements as a result of these risks and uncertainties. In particular, these forward looking statements include, but are not limited to, statements regarding the features and availability of an unreleased product. Factors which could contribute to risks and uncertainties include the failure to deliver the CRM product as described, on schedule, or at all. A fuller discussion of the risks and uncertainties that could affect WebEx Communications, Inc. are more fully set forth in WebEx Communications, Inc.'s filings with the Securities and Exchange Commission, including WebEx's Form 10-Q filed with the SEC on August 8, 2006. WebEx Communications, Inc. assumes no obligation to update forward-looking information contained in this press release.