SugarCRM CTO Clint Oram to Deliver Keynote Address at CRM & Contact Centers 12th Regional Congress in Buenos Aires, Argentina

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News

CUPERTINO, Calif. and BUENOS AIRES, Argentina – June 12, 2013 – SugarCRM, the company that makes every user a customer expert, today announced that SugarCRM chief technology officer Clint Oram will deliver a keynote address at the CRM & Contact Centers 12th Regional Congress being held June 12-13 in Buenos Aires.

Oram will discuss the role of CRM in changing how success in the Contact Center is measured and ways that organizations can meet the new challenges from customers who today have more information and higher expectations than ever before. He will additionally provide a demonstration of SugarCRM’s solution for contact centers in a separate break-out session on the same day as the keynote.

Who: Clint Oram, SugarCRM chief technology officer and co-founder
What: Keynote: The Role of CRM in Transforming Today’s Modern Contact Center
When: 3:15 to 4 p.m. ART, Thursday June 13, 2013
Where: Hotel Panamericano Buenos Aires Hotel & Resort, Buenos Aires, Argentina

SugarCRM’s presence at the CRM and Contact Centers 12th Regional Congress highlights the company’s growing presence in Latin America. In recent months, SugarCRM has added key customers in that market, including Despegar.com, Samsung Electronics Colombia, Trinn –Telecomunicações, Corporacion Maresa, BBVA, Caja de Seguro, ControliD, Sete.net, Grupo Assessores, CasaPiedra, Ticketmaster, and Televisa.

About SugarCRM

SugarCRM delivers an integrated solution that empowers every user who interacts with customers to better understand and engage their customer, so every connection drives value. SugarCRM’s market-leading open Customer Relationship Management (CRM) platform delivers the agility, flexibility, and security required to equip each customer facing professional with the information and tools they need to know their customers better, do their job better, and deliver a consistent, superior customer experience across the organization, every time. SugarCRM applications have been downloaded more than 12 million times and currently help over 1.2M end users across disciplines effectively engage their customers. Over 6,500 organizations have chosen SugarCRM's On-Site and Cloud Computing services over proprietary alternatives. SugarCRM has been recognized for its customer success and product innovation by CRM Magazine, InfoWorld and Customer Interaction Solutions.

 For more information, call (408) 454-6900 or 1 87 SUGARCRM toll-free in the US, email contact@sugarcrm.com, or visit www.sugarcrm.com. You can also connect with SugarCRM on FacebookTwitter and YouTube.

Contact

Jay Mejia
SugarCRM
408-824-3897
jmejia@sugarcrm.com

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