Sales & Marketing Magazine: CRM Evolution

The Sugar 5.0 model lends itself to the user-friendly and customizable interface trends of corporate and social sectors by utilizing "multi-instance" applications. As opposed to preceding multi-tenant SaaS models that merged vendor and provider in a single database, multi-instance allows for deeper customization, faster deployment and data flexibility. Users can make all data displays—including dashboards, charts and graphs—individual to their experience.