Lucid Imagination Technology Integration with SugarCRM Lets Customers Enjoy Improved Global Search Capabilities with Apache Lucene/Solr

Article type: 
Press Release

SUGARCON 2012 – SAN FRANCISCO, Calif. – April 24, 2012Lucid Imagination, the commercial company for Apache Lucene/Solr enterprise search technology, today announced new technology integration with SugarCRM, the world’s fastest-growing customer relationship management (CRM) company, and LucidWorks. The integration allows SugarCRM customers to gain all of the benefits of search and discovery using the world’s best known open source search solution Apache Lucene/Solr right inside their software. The announcement was made at SugarCRM’s 6th annual SugarCon event, an annual customer, user and partner conference being held April 23-26, 2012 at The Palace Hotel in San Francisco, California.

The integration allows faceted, navigational search to improve the overall search experience and to let salespeople and management find what they need. In addition, LucidWorks brings better security, relevancy, management capabilities, scalability, and high availability through Lucene/Solr than traditional SQL-based search products.

“We are very pleased that SugarCRM has chosen LucidWorks as a way to bring open enterprise search to its open platform CRM product suite,” said Paul Doscher, CEO, Lucid Imagination. “By connecting with LucidWorks, SugarCRM is improving its customers’ search experience by delivering the search power behind many of the world’s largest e-commerce sites and enterprises with open platform Apache Lucene/Solr.”

“LucidWorks accelerates and simplifies development of highly accurate, scalable, cost-effective search applications,” said, Clint Oram, CTO, vice president of product strategy and co-founder of SugarCRM. “The integration between LucidWorks and SugarCRM will enable users to work smarter and faster, and we are looking forward to seeing our customers experience positive results.”

For more information on the technology integration, please visit www.lucidimagination.com.

About Lucid Imagination

Lucid Imagination is the commercial company exclusively dedicated to Apache Lucene/Solr open source enterprise technology. The company provides free certified distributions, documentation, commercial-grade support, training, high-level consulting and value-added software for Lucene and Solr. Customers include AT&T, Sears, Ford, Verizon, Cisco, Elsevier, Zappos, The Guardian, The Motley Fool, Macy's, Qualcomm, Taser, Nordjyske Media, and many other household names around the world. Lucid Imagination is a privately held venture-funded company. The investors include Shasta Ventures, Granite Ventures, Walden International and In-Q-Tel. Learn more about the company at www.lucidimagination.com.

About SugarCRM

SugarCRM makes CRM simple. As the world's fastest growing customer relationship management (CRM) company, SugarCRM applications have been downloaded more than ten million times and currently serve over 1,000,000 end users in 192 countries. Over 7,000 organizations have chosen SugarCRM's On-Site and Cloud Computing services over proprietary alternatives. SugarCRM has been recognized for its customer success and product innovation by CRM Magazine, InfoWorld and Customer Interaction Solutions.

For more information, call (408) 454-6900 or 1 87 SUGARCRM toll-free in the US, email contact@sugarcrm.com, or visit www.sugarcrm.com. You can also connect with SugarCRM on Facebook, Twitter and YouTube.

Media Contacts:
Elena Annuzzi
SugarCRM
(408) 792-6952
eannuzzi@sugarcrm.com

Christina Farr
Eastwick
(415) 820-4175
lucid@eastwick.com

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