Fonality and SugarCRM Partner to Provide Contact Center Solution

The solution provides two levels of integration for customers. A Basic Connector enables core capabilities such as screen pops and click-to-call using your Fonality phone system from your SugarCRM web interface. The two companies also offer an Advanced Connector, based on Fonality's PBXtra Unified Agent Edition, which provides a wealth of capabilities for contact centers.

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