Epicom Enables Voice and SMS Communications in SugarCRM with Twilio

AUSTIN, TX ­– April 4, 2011Epicom, an Austin-based customer relationship management software company, has designed and developed Voice and SMS integrations with SugarCRMpowered by Twilio. Epicom, one of SugarCRM’s leading North American Gold Partners,
and its Click-to-Dial product give users the ability to click any phone number stored in their SugarCRM system and call that number automatically using the Twilio service to complete the call. Epicom also added outbound and inbound SMS text messaging features to SugarCRM and phone number recognition for automatic access to password-protected conference calls.

“The team at Epicom is always searching for new and creative ways to expand SugarCRM’s open-source platform.  Twilio makes SMS and voice integration a snap and Epicom’s engineers did a great job of adding text messaging and click-to-dial features to SugarCRM’s already powerful capabilities,” said Epicom President Bill Harrison.

“Enabling communications into business processes with speed and ease presents limitless opportunity to create immediate business value. Unlocking the innovation of web developers to integrate voice and SMS into open source applications like SugarCRM is a great disruptive force,” said Jeff Lawson, Twilio CEO.

Epicom will be demonstrating its Twilio SMS integration and Click-to-Dial product as a Gold Sponsor at SugarCon on April 5-6 in San Francisco. SugarCon is the customer and developer conference hosted annually by SugarCRM, the world’s fastest growing customer relationship management (CRM) company. During Epicom’s SugarCon presentation, audience members will be encouraged to text their comments or questions to a Twilio-enabled SugarCRM system for a chance to win an iPad 2. Epicom’s integration will compile the SMS messages in the form of a newsfeed inside the CRM system and will automatically text message one winning number at the end of the presentation.

“From its inception, SugarCRM was envisioned as a flexible, powerful CRM platform that can be easily customized to meet the changing needs of our customers.  With web-based integrations like Epicom’s Twilio integration, the vision of SugarCRM as the industry’s most powerful and flexible CRM platform continues to become a reality,” said Clint Oram, co-founder and CTO of SugarCRM.


About Epicom
Epicom builds, supports, and hosts high-performance web-based Customer Relationship Management systems. Epicom has been a SugarCRM partner since 2006, and has since become one of Sugar’s leading North American Gold Partners. Epicom is headquartered in Austin, Texas and serves customers throughout the U.S. and overseas. Its customers range from 5 to more than 30,000 employees and conduct business in a wide array of industries including financial services, manufacturing, technology services, health care, and many others.

For more information, call (512) 481-9000, email info@epicom.com, or visit www.epicom.com.


About SugarCRM

SugarCRM makes CRM Simple. As the world's fastest growing customer relationship management (CRM) company, SugarCRM applications have been downloaded more than seven million times and currently serve over 700,000 end users in 80 languages. Over 7,000 customers have chosen SugarCRM's On-Site and Cloud Computing services over proprietary alternatives. SugarCRM has been recognized for its customer success and product innovation by CRM MagazineInfoWorldCustomer Interaction Solutions and Intelligent Enterprise.

For more information, call (408) 454-6900 or 1 87 SUGARCRM toll-free in the US, email contact@sugarcrm.com, or visit http://www.sugarcrm.com.


About Twilio

Twilio is reinventing telecom by merging the worlds of cloud computing, web services and telecommunications.  Twilio hosts a telephony infrastructure web service in the cloud, allowing web programmers to integrate phone calls and SMS messages into their applications.  Twilio's simple, powerful API minimizes the learning curve required to build advanced, reliable communications applications, and its Pay-As-You-Go pricing model means customers pay for capacity only when they need it, not before. The company is funded by Bessemer Venture Partners, Union Square Ventures, and other prominent investors, and has offices in San Francisco, CA.


Media Contact:

Amanda Anderson                                                        

Marketing Coordinator                                              


(512) 782-0007          


Britt Gottlieb

Schwartz Communications for SugarCRM

(415) 512-0770