Case Studies - Call Center
Problem:
Affinity4 required a CRM solution that could consolidate its various product and service offerings onto a single software platform
The...
Business Issue:
TRS needed a highly robust call center solution that would integrate tightly with its phone system and other business applications....
Business Issue:
JAB Broadband needed a call center solution to manage technical support for its customer support team.
Requirements:
Provide an...
Business Issue:
HealthEquity’s growing customer support organization needed a CRM system to improve first call closure rates and reduce talk time....
Business Issue:
Colloquy, a division of Kaplan University, provides online education systems for academic institutions worldwide. In late 2008,...
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