Case Studies - Telecommunications

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Problem: Affinity4 required a CRM solution that could consolidate its various product and service offerings onto a single software platform The...
Problem: ion-ip was hindered by minimal communication between regional offices and segmented departments Lack of analytical tools made it...
Business Issue As a supplier of turnkey, fiber-to-the-home (FTTH) solutions to new residential communities, Greenfield Communications must maintain...
Business Issue Worldwide Supply buys and sells used network equipment and provides maintenance and support services for that equipment. When the...
Business Issue Telesphere needed to deploy and configure a flexible CRM solution in three weeks that would enable easy data migration from its...
Business Issue: JAB Broadband needed a call center solution to manage technical support for its customer support team. Requirements: Provide an...
Problem: Rapid growth internally and among its employee base meant XMS required a scalable CRM solution Required a CRM solution that could integrate...
Business Issue: iQom Business is a growing company that needed a centralized yet scalable CRM system that was open and flexible enough to expand...
Business Issue: Rapid customer growth was overwhelming sales and service delivery teams. Problem: Sales people were using Excel spreadsheets to track...
Business Issue: Multiple product and services offerings meant that Community Telco management lacked effective communication and transparency...

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