Case Studies - Telecommunications
Problem:
Affinity4 required a CRM solution that could consolidate its various product and service offerings onto a single software platform
The...
Problem:
Bright House Networks required a CRM solution that was open and flexible enough to be customized into a customer interaction platform with...
Problem:
ion-ip was hindered by minimal communication between regional offices and segmented departments
Lack of analytical tools made it...
Problem:
New employees were having issues getting acclimated to UZO’s internal tool for tracking customer service inquiries
UZO’s heavy use of the...
Business Issue
As a supplier of turnkey, fiber-to-the-home (FTTH) solutions to new residential communities, Greenfield Communications must maintain...
Business Issue
Worldwide Supply buys and sells used network equipment and provides maintenance and support services for that equipment. When the...
Business Issue
Telesphere needed to deploy and configure a flexible CRM solution in three weeks that would enable easy data migration from its...
Business Issue
VTech needed a standardized, easy-to-use system to track the activities of resellers and product installers and to centrally manage...
Business Issue:
JAB Broadband needed a call center solution to manage technical support for its customer support team.
Requirements:
Provide an...
Problem:
Rapid growth internally and among its employee base meant XMS required a scalable CRM solution
Required a CRM solution that could integrate...
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