Case Studies - Government and Public Sector

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Problem: Paper-based processing of Medicaid claims were time intensive and led to manual error No single system for managing communications related...
Business Issue Much of the relevant information for the City of Rijswijk’s Customer Care Centre was held in a disparate array of recent and historic...
Business Issue: TRS needed a highly robust call center solution that would integrate tightly with its phone system and other business applications....
Business Issue: With over twelve office locations and 300 support centers throughout the country, CAP’TRONIC has assisted over 1,800 small and medium...

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