Case Studies - Government and Public Sector

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Business Issue Much of the relevant information for the City of Rijswijk’s Customer Care Centre was held in a disparate array of recent and historic...
Business Issue: TRS needed a highly robust call center solution that would integrate tightly with its phone system and other business applications....
Business Issue: With over twelve office locations and 300 support centers throughout the country, CAP’TRONIC has assisted over 1,800 small and medium...
Problem: Paper-based processing of Medicaid claims were time intensive and led to manual error No single system for managing communications related...