Strange problem after installation

[skepsis]

Hi everybody,

I have installed SugarCrm5.2.0 in a Win Svr 2003 system with Apache 2.2, php 5.2.11 and sql server 2005. I configure php.ini and httpd.conf and everything goes fine at the installation. At the end of the installation and when I try to finally log into the crm, when I hit the url let's say http://localhost/crm an explorer error pops up says that "Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found."

I must say that if i put another php file in the folder works ok.

Any recommendations please???

Thanks for your time

[salesagility]

what happens in other browsers like firefox?

what version of ie on what o/s?

[skepsis]

I have tried in IE6 on Win Server 2003 (which is the server), IE7 on Windows Xp and I have the message that I mentioned above. However I install Mozilla in my xp pc after your question and the screen fills up with strange characters. I've attached a screenshot.

[BrentR]

I'd like to echo the issue -- I'm seeing the same thing! Fresh install of 5.2.0j on PHP 5.2.11 on CentOS 5.3. In both FF 3.0.14, Safari 4, and Opera 10 it look like this:
��������Z{s�6�[��w@�i(O������Gώ=���...

Interestingly, when I wget the page I see some reasonable HTML. Of course that's not something any of my users will be using...

[salesagility]

looks like you are trying to render encrypted characters ... what happens if you enter https://www.sugarcrminstance?

[skepsis]

This url does not open at all. It is correct ?

[andopes]

Originally Posted by skepsis

This url does not open at all. It is correct ?

That should not open if you did not configure ssl over http on your stack.
Make sure there is some error message at the tail of error log of your IIS.

Cheers

[skepsis]

I have an apache server and I haven't enable nothing about ssl. I must enable SSL in order to execute SugarCRM?

[salesagility]

No ... you do not REQUIRE SSL ... the last time I saw characters like that was SSL rendered to http.

Andopes' advise is good ... check your sugar.log ... you should make sure that the logger level if set to debug admin>system settings>logger settings

[skepsis]

Found solution

The solution is proposed by jaakon and jebeauchamp. It is a problem in the zlib compression in PHP 5.2.11

At /include/utils.php at function setPhpIniSettings() change

// zlib module
if(function_exists('gzclose') && headers_sent() == false) {
ini_set('zlib.output_compression', 1);
}

to

PHP Code:

  // zlib module 
    if(function_exists('gzclose') && headers_sent() == false) { 
        ini_set('zlib.output_compression', 'true'); 
    }