Gmail Bounce Handling

[michaeka]

So I've been working with support on a bounce handling issue. We use Gmail Premire for our email hosting (against by better judgement but I wasn't asked, so I deal) and I have configured a bounce handling email address that is a real Gmail account.

I've setup my campagins correctly as they go out and they have correct reply to's and all that jazz. However Sugar doesn't seem to process the bounce messages even though they are formatted what would appear to be correct. The original email is in line and not as an attachment, to the correct box, all seems well. But it seem Sugar flat out just ignores it.

Is anyone else facing this problem? Or have any work arounds for it? Support tells me that they have no intention of fixing it until sometime after 6.0 is released.

Mike

[phphitz]

Originally Posted by michaeka

So I've been working with support on a bounce handling issue. We use Gmail Premire for our email hosting (against by better judgement but I wasn't asked, so I deal) and I have configured a bounce handling email address that is a real Gmail account.

I've setup my campagins correctly as they go out and they have correct reply to's and all that jazz. However Sugar doesn't seem to process the bounce messages even though they are formatted what would appear to be correct. The original email is in line and not as an attachment, to the correct box, all seems well. But it seem Sugar flat out just ignores it.

Is anyone else facing this problem? Or have any work arounds for it? Support tells me that they have no intention of fixing it until sometime after 6.0 is released.

Mike

I am also facing the Same Issue as Gmail is sending the Original Message not as an attachment but as a new message which is scan by Sugar I have seen the Code and Hence the message(Campaign) status is shown as seen as 'Viewed' instead of Bouce ,

I have looked into the Code for the same but the /moudules.Campaigns/ProcessEmailBounce.php
does not come into the picture instead of control goes to modules/campaigns/image.php

If anyone have solution to this please let me know ,
I guess bug is being posted for this at
http://www.sugarcrm.com/crm/support/...4-4af9bc71fb76

But it says the it does not process if Email coming as an attachment but I guess in case of GMAIL as an IMAP Server seperate new Email is coming that is causing the issue of status not being recorded as Bounce in Campaign Status