Deleted from queue but still sending

[salh]

Hi,

I have deleted all messages from a campaign in the "Outbound Email Queue Management" and when I started another campaign, the old deleted campain's email are still sending.
It's a problem since the deleted campaign is time limited, and now I am getting mad customers that receive an email about somthing suposed to happen a month ago !

I had to stop the runcampaign scheduler to avoid more complaigns, but now I need to send a new campaign to send our apologies!

How do I first make sure the old campaign will not be sending ?

Thanks,
Salh

[kpit]

please specify versions of sugar, os, database, webserver and php.

[agupta]

Salh,

Delete all entries from the emailman table if you do not want the messages to go out. You may want to add the campaign filter to your delete query in-case you want to do this for a specific campaign.

If you are using sendmail for message delivery then you may want to clear the sendmail's queue too.


-Ajay

[salh]

please specify versions of sugar, os, database, webserver and php.

Sugar OS Version 4.2.1d
Suse linux 9.1
Database Version: 4.0.18
PHP Version: 4.4.0
Web Server: Apache/2.0.49 (Linux/SuSE)

[salh]

Salh,

Delete all entries from the emailman table if you do not want the messages to go out. You may want to add the campaign filter to your delete query in-case you want to do this for a specific campaign.

If you are using sendmail for message delivery then you may want to clear the sendmail's queue too.


-Ajay

Thanks,

emailman table still had 26000 entries of the old campaign.
You would think that if you delete the queued email using the tool queue management it would clear the entries corresponding in emailman ! It took me hours to go through 30000 email in queue management deleted page by page.

Is this a bug or it is suposed to be like that ?