Bounce Message Problem

[dweingart]

We're getting started with email campaigns, and I was puzzled by the fact that the campaign status screen wasn't showing any bounced messages. I checked the bounce mailbox manually, and there are a number of undeliverable messages.

I've verified that the scheduler is running, and that Sugar can access the mailbox.

Any ideas? We're running version 4.2.0d.

Thanks,

-dave

[JRBurke]

I'm having the same problem using verion 4.5.0d. How is the bounce supposed to work?

I see that the "viewed message" is received from an image embedded in the file, and the "clicked-through" is from the link, but how is it supposed to determine bounced?

[simple]

Hi

It depends on the version of your Sugar but bounced emails arel not be processed correctly (at the moment).

See the following thread with infos, work-arounds and tipps.
Campaign not picking up bounced emails