version 2.01a won't install

[francol]

Hi,

after searching far and wide for a CRM app, I came across SugarCRM, and tried to install it.
I am running it with Apache, mySQL and windows XP (to be replaced by Linux :-)).
I extracted the files and hit the http://localhost/sugarcrm/index.php file only to be confronted with some errors.
They were mainly to do with subdirectories and files not found, so I painstakingly corrected this.
Now I am faced with an error
Warning: LoggerPropertyConfigurator:arseAppender() Could not instantiate appender named [A2]. in C:\Documents and Settings\frank\My Documents\DRIVERS_n_Software\xampp\htdocs\sugarcrm \log4php\LoggerLog.php on line 95
Invalid theme specificed

and can't figure out what to do. It seems liek it may have a problem finding a themes subdirectory? If so where should this be and what files are included?

Any help much appreciated..

Francis

[techex]

It was wrongly compiled try 2.01c

[francol]

I'm getting the same problem with 2.01c

[Markku]

I extracted the files and hit the http://localhost/sugarcrm/index.php

How did you install SugarCRM? If you extracted all the files and hit /localhost/sugarcrm/index.php the installation script should start. And if you missed some files, maybe the zip file was corrupted?

I'd suggest you to download the latest full SugarCRM zip file and start from scratch. I've installed SugarCRM several times to different systems without problems, the last time was earlier today (full 2.0.1c).

[francol]

I just did this twice more using the build from Atlanta and Zurich.
I get exactly the same problem every time.
I have succefully installed several other Open Source programs and this is the first time I'm ahving such problems.

[Markku]

Do you get the same error every time?
Have you tried to install SugarCRM to other systems (another PC, hosting provider)?

Maybe (maybe not) some settings in your environment are the reason for this behaviour (version of PHP, for example, just guessing). I'm sorry that I can't really help you Just wanted you to know that there's nothing special in SugarCRM's system requirements. If you've installed other MySQL/PHP apps then SugarCRM should install just fine.

[Jacob]

This is an unusual problem.

It appears to be having trouble loading up the header file for your current theme.

Did the installation complete?
If not, go to install.php instead of index.php. If we have already installed, we will no longer automatically forward.

What theme are you picking when you login?
Sugar is trying to load: themes/'.$theme.'/header.php'
If you are using the Paradise theme, for instance, it would be looking in:
C:\Documents and Settings\frank\My Documents\DRIVERS_n_Software\xampp\htdocs\sugarcrm \themes\Paradise\header.php

That file is not being found. Can you verify that it exists? Was a theme selected during the login?
If you get this error before you even see the login screen, your theme is probably Sugar.

I also noticed that you installed xampp. We have tried this platform on windows and linux and had both work well.

Let us know,
Jacob

[francol]

No joy I'm afraid.
I hit the install.php file instead and it gave me the same problems.
Warning: LoggerPropertyConfigurator:arseAppender() Could not instantiate appender named [A2]. in C:\Documents and Settings\frank\My Documents\DRIVERS_n_Software\xampp\htdocs\sugarcrm \log4php\LoggerLog.php on line 95
Invalid theme specificed

I did the following :- downloaded the version 2.0 and installed that instead but got exactly the same problems.

I then downloaded the Paradise theme, created the sugarcrm/themes/Paradise directory, extracted into there and still got the error above.

Is there a default theme subdirectory? and if so which files should be in there?

[Jacob]

Is this your own server, or a hosted server? If there is a chance that you cannot use the file methods in PHP, you can try modifying the code a bit....Read the information below to see if there are any comments that make sense. If not, at the bottom is an experiment that you can try.

Running install.php should not give you the same error. Was it a similar error? If so, the full text of that error may help identify the problem.

When running the install, did you see any of the screens?

When the install is done, you should go back to the login screen of the main app (index.php). At this point, it is trying to use the default theme.

The default theme is set in config.php (in the root of the sugarcrm folder. Look for $default_theme. It should be set to Sugar. There should be a folder called sugarcrm/themes/Sugar that includes a file called header.php. (filename case is important).


Experiment you can try:
open sugarcrm\index.php

remove or comment out the lines that look like this:
if (!is_file('themes/'.$theme.'/header.php')) {
$theme = $default_theme;
}
if (!is_file('themes/'.$theme.'/header.php')) {
sugar_die("Invalid theme specificed");
}


Pleaset let me know.

Jacob

[francol]

OK I tried the following :-

reinstalled the xampp directory to c:
accidently deleted the previous sugarcrm subdirectory with directory structure and files

Ran the index and the install.php files

Warning: main(include/utils.php) [function.main]: failed to open stream: No such file or directory in C:\xampp\htdocs\sugarcrm\index.php on line 34

Fatal error: main() [function.require]: Failed opening required 'include/utils.php' (include_path='.;\xampp\php\pear\') in C:\xampp\htdocs\sugarcrm\index.php on line 34

got the follwoing errors above.
I spent so much time recreating the last directory subtree - I dont' wna tot do it again