Case Study: UZO
UZO's Rapid Growth Accelerates with SugarCRM
Deploying Sugar has helped us collaborate as a team as well as lowered our response times to customer inquiries. We are now able to better serve our growing customer base because of Sugar and the processes that we have put in place around Sugar.
Jorge Teixeira da Silva, Project Manager, UZO
Problem:
- New employees were having issues getting acclimated to UZO’s internal tool for tracking customer service inquiries
- UZO’s heavy use of the application warranted a solution that could be consistently modified to address their specific needs
- Customer service inquiries would get misrouted thus elongating service response times
Solution:
- With the help of DRI, UZO was able to customize and integrate Sugar with existing systems
- Sugar now serves as the key component in routing and organizing inquiries
- Sugar’s intuitive user-friendly interface has reduced the amount of training necessary for new hires
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