Sugar Community Edition User Guide Version 5.0

Bug Tracker Module

Use the Bug Tracker module to report, track, and manage product bugs.

Bugs are defects or features associated with a particular revision of a product. The administrator populates the drop-down list of product releases. After you create a bug, you can associate it with the related case.

To report a bug

1.	In the Shortcuts menu, click Report Bug.

2.	On the Bug Tracker page, enter information for the following fields:

Priority. From the drop-down list, specify the urgency of the problem.

Status. From the drop-down list, specify the current status of the problem such as New or Closed.

Type. From the drop-down list, select Defect if the issue is a problem with the product. Select Feature if the issue is a suggested enhancement for the product.

Source. From the drop-down list, specify whether the bug was reported by an internal user within the organization, by an external user through email, through the organization’s Website, or on the Organization’s forum by the external developer community member.

Category. From the drop-down list, select the product associated with the bug.

Found in Release. From the drop-down list, select product version in which the bug was found.

Assigned to. Click Select and, from the Users list, click the name of the individual who has ownership of the bug. By default, the bug is assigned to you.

Subject. Enter a brief statement of the problem.

Resolution. From the drop-down list, select the resolution to the bug.

Fixed in Release. From the drop-down list, select the product version in which the bug was fixed.

Description. Enter a description of the problem.

Work Log. Use this field to record your actions to resolve the bug.

3.	Click Save to create the bug; click Cancel to exit the page without creating the bug.

The bug detail page displays on the screen. On this page, you can create a new case for the bug or assign an existing case. For more information on creating cases, see “Cases Module” on page 58.

You can also associate the bug with related records such as contacts and projects.

To manage bugs

•	To sort a list view, click any column title which has the icon beside it; to reverse the sort order, click the column title again.

•	To edit or delete some or all of the bugs, use the Mass Update panel as described in “To edit or delete multiple records” on page 20.

•	To export records, click the Export link and follow the process described in “Exporting Data” on page 180.

•	To merge duplicates, click the Merge Duplicates link and following the process described in “Merging Duplicate Records” on page 22.

•	To view the details of a bug, on the Bug Tracker home page, click on the bug in the Subject column.

•	To edit the bug details, on the detail page, click Edit.

•	To duplicate a bug, on the detail page, click Duplicate.

•	Duplication is a convenient way of creating a similar bug. You can change the information in the duplicate record to create a new bug.

•	To delete a bug, on the detail page, click Delete.

•	To track changes to the bug over time, click the View Change Log link below the Edit button.

•	To export information on one or more bugs, select them in the Bug List sub-panel on the Bugs Tracker Home page, click the Export icon, and export them as described in “To export data from Sugar” on page 180.

•	To create or manage related records in a sub-panel, see “To manage related information in sub-panels” on page 19.