SugarCRM Executive Team
Glenn Cross, Executive Vice President WW Field Operations
Andrew Chmyz, Chief Financial Officer
Clint Oram, Co-Founder and Chief Technology Officer
Lila Tretikov, Chief Product Officer
Lorna Heynike, Group Vice President, Product Strategy
Chuck Coulson, Vice President, Business Development
Majed Itani, Vice President, Development
Paul Kidman, Vice President, Finance
Craig A. Lewis, Vice President, Professional Services
Sherry Pulvers, Vice President, Human Resources
Patricia Timm, Vice President, General Counsel
Chief Executive Officer
Larry Augustin is CEO of SugarCRM, the leading provider of Open Source Customer Relationship Management (CRM) solutions. One of the group who coined the term "Open Source", he has written and spoken extensively on Open Source worldwide.
Prior to SugarCRM, he spent five years as an angel investor and advisor to early stage technology companies including JBoss (acquired by Red Hat), XenSource (acquired by Citrix), DeviceVM, Fonality, Hyperic, Pentaho, and SpringSource (acquired by VMWare). He currently serves on the Boards of Directors of Appcelerator and DotNetNuke. He is a Director of the industry association The Linux Foundation, and has previously served as a Director of several other industry associations including Linux International (LI), Open Source Development Lab (OSDL), and the Free Standards Group (FSG). In 2005 he served as interim CEO of Medsphere. From September 2002 to December 2004 he was a Venture Partner at Azure Capital Partners where he helped lead Azure’s investments in Zend and Medsphere. In 1993 he founded VA Linux (now GeekNet, NASDAQ:LNUX), where he served as CEO until August 2002 and led the company through an IPO in December 1999. In 2000, Worth Magazine named him to their list of the Top 50 CEOs. In November 1999 he launched SourceForge.net, the world's largest Open Source software development community. Also at VA Linux, he acquired Andover.net, merging SourceForge.net, Linux.com, Slashdot, and other well-known Open Source Internet sites to form the Open Source Development Network (OSDN).
Larry holds Ph.D. and M.S. degrees in electrical engineering from Stanford University, and a B.S. in electrical engineering from the University of Notre Dame.
Executive Vice President WW Field Operations
Glenn manages all of SugarCRM’s sales, services and support organizations, and is responsible for all customer-facing initiatives. He also brings extensive experience and success in leading Partner sales efforts.
Before joining SugarCRM, Glenn was senior vice president for worldwide sales and services for Xsigo Systems, which was recently acquired by Oracle. Prior toXsigo, he was senior vice president of global sales, services and support for Meru Networks, and was a key member of the executive team that took the company public in 2010.
Glenn also served as executive vice president of worldwide sales for Secure Computing (acquired by McAfee), and executive vice president of worldwide sales for SurfControl (acquired by WebSense). Prior to Websense, he was senior vice president at Nuance Communications and Palm Inc. where he managed all sales, professional services, support, field marketing and field operations. He was also vice president of sales and business development at Sun Microsystems and led the joint venture between Sun and AOL. In his career, he has grown SaaS revenue in excess of 200 percent at three companies, and has consistently exceeded revenue, profit and margin goals. Glenn holds B.S. in Economics and Marketing from Florida Southern College.
Chief Financial Officer
Andy has a breadth of experience managing fast growth companies in a wide variety of industries. Before joining SugarCRM, he was chief financial officer at CRM vendor Medallia; that was preceded by a stint as chief operating officer at Concentric Medical where, in addition to CFO duties, he launched Concentric’s international sales efforts, travelling the world introducing leading physicians to Concentric’s novel device to treat ischemic strokes.
Prior to Concentric he was the chief financial officer at both Marimba, a publicly traded enterprise software company sold to BMC, and at InnerStep, a high-end contract manufacturing firm with facilities across the U.S. Andy also gained invaluable experience as a controller at an Internet company during the dot-com boom, and as a strategic planner at a Fortune 500 trucking firm. He began his career as an investment banker at Donaldson, Lufkin & Jenrette.
Although he is a finance guy at heart, Andy loved being a world-travelling salesman, and he firmly swears by the motto “What happens in Sweden, stays in Sweden.” Andy holds a MBA from Santa Clara University and BA from Yale University.
Co-Founder and Chief Technology Officer
Clint helped launch SugarCRM in 2004 with the goal of helping companies around the world turn customers into loyal fans. Today, he leads product strategy and the product management and community teams. Clint was one of the original architects and developers of the Sugar application and has focused on helping build out the product, company, partners and community in a variety of executive roles.
Prior to co-founding SugarCRM, Clint held senior roles in the development, professional services and product management organizations at Epiphany, Octane Software and Hewlett Packard. He has 15 years experience in the enterprise software industry and over 10 years designing and building award-winning CRM software solutions. Clint holds a BS in computer science from Cal Poly, San Luis Obispo and is a co-author of a CRM software patent. Clint enjoys traveling and speaking at conferences on a variety of technical topics, and has visited SugarCRM customers and partners in over 25 countries.
Chief Product Officer
Lila is responsible for engineering and technology operations at SugarCRM, including engineering development and managing SugarCRM's cloud services technology. Lila has a rich background in enterprise software, spanning multiple verticals from financial to bioengineering to high-tech. She focuses on building robust products and the redundant, highly-available systems to support their delivery.
Prior to coming to Sugar, Lila led development of solutions for the telecommunications space in 24/7 high-availability geographically redundant environments for numerous Fortune 500 customers. She was responsible for development of network applications for enterprise partners such as VeriSign and Sprint/Nextel. Lila delivered distributed enterprise software for large customers such as Bank of America and Sun Microsystems and led product design, development and deployment at start-up companies.
Lila has research background in computer science and mathematics. She studied computer science and design at University of California at Berkeley and Lomonosov Moscow State University.
Group Vice President, Product Strategy
Lorna is responsible for Sugar’s CRM product strategy, roadmap, and go-to-market definition.
Lorna brings over 15 years of experience in developing and marketing enterprise-class CRM applications to SugarCRM. Prior to Sugar, Lorna was Senior Vice President at Callidus Software where she led the effort to develop a series of SaaS sales management solutions and spearheaded the development of Callidus' cutting-edge line of SaaS sales performance products. Prior to joining Callidus, Lorna worked for Oracle, where she managed sales performance, marketing, and leads management solutions.
Lorna holds an MBA from Heriot-Watt University in Edinburgh, Scotland, an M.S. from the University of Edinburgh, and a B.A Honors degree from the University of California at Berkeley.
Vice President, Business Development
Chuck is responsible for the management and expansion of SugarCRM's partnership with leading technology and service providers worldwide. Prior to joining SugarCRM, Chuck was vice president of business development for Parature Inc., a privately-held provider of on-demand customer service software, where he was responsible for the company’s channels, alliances, and strategic partnership programs on a global basis. Previously, he was senior director, business development and field operations at SAP, a publicly traded subsidiary of SAP AG, the world's largest business software company.
Before joining SAP, Chuck on served as senior director, solutions alliances for Salesforce.com. During his tenure at Salesforce.com, he developed their ISV and Strategic Alliance Program, and was responsible for identifying, enabling and managing the partner community of ISV's to further develop strategic partner relations to produce new sources of revenue. Chuck began his career with Oracle Corporation, where he held a variety of technical account management, alliance management, and business development roles during his 15-year tenure.
Chuck studied information systems with concentrations in marketing and private finance at Carnegie-Mellon University.
Vice President, Development
Majed Itani joined SugarCRM in 2004 as a founding member of the core engineering team. He was instrumental in the creation of the SugarCRM platform. Today, as the VP of Development and Chief Architect, Majed provides both a vision and a path for his engineering team to create products people love to use. He is responsible for ensuring the design, stability and scalability of the SugarCRM product lines and leads a team of highly dedicated engineers who collaborate with top-tier partners to create and deliver one of the fastest growing CRM solutions in the world.
Prior to joining SugarCRM Majed has worked at companies such as Apple Computer, Adobe, Ariba and Quinstreet.
He holds a degree in mathematics with an emphasis in computer science from the University of California at Berkeley, and lives with his wife in Northern California.
Vice President, Finance
Paul came to SugarCRM after three years as vice president of finance at QuantaLife Inc., where he built a finance and administrative infrastructure to support the company’s growth from the R&D stage to volume manufacturing. Before that, he was the vice president of finance and CFO at NanoNexus, a semiconductor testing firm. After holding a similar role at MicroModule Systems, serving as director of Finance at Weitek Corporation and working as a senior staff auditor at Ernst & Young, Paul honed his expertise in finance as the owner of Kidman Consulting from 2000 to 2008, where he worked with companies from seed stage to the revenue/growth stage, as well as wind-downs and liquidations.
Paul lives with his wife and three kids in Northern California, and on a nice day he might be found in San Francisco in his little yellow-huller Santana 22 sailboat.
Craig A. Lewis
Vice President, Professional Services
Craig brings to SugarCRM over 25 years of consistent success starting, leading and scaling professional services businesses to effectively compete in fast-paced domestic and global markets. He is a recognized expert in both strategic and tactical operational processes, including all phases of onshore and offshore project management.
In addition to senior for-profit corporate positions, Mr. Lewis has also worked extensively in the public sector and the not-for-profit arena where he has been recognized on many occasions for his high ethical values, community service and commitment to professional development. For the past five years as founder of his own company, Genesis Consulting LLC he has served as CEO, COO or Managing Director in corporate, community and education environments.
After graduating from Stanford University and serving as an officer in the United States Army, Craig began his career at Electronic Data Systems (EDS) developing large, interactive business systems. When he joined IBM as an accomplished negotiator and deal closer, he earned several key executive assignments in California, the Southwest, and IBM’s New York corporate office. When the company shifted its market focus to include a competitive professional services strategy, Craig returned to California to build one of the most successful business portfolios in the United States. He has also held senior executive positions at Hitachi Data Systems, Keane and American Management Systems.
Craig is married, with three children and currently resides with his wife in Northern California where he also serves on several boards and community-based service organizations.
Vice President, Human Resources
Sherry Pulvers brings more than 25 years of experience to her role as head of human resources, managing the SugarCRM HR practices and infrastructure. Sherry came to SugarCRM from Fortinet, where she served as vice president of HR starting in 2008, managing their global HR. Sherry joined Fortinet as part of their acquisition of IPLocks, where she was a senior member of the HR team for more than three years. Prior to IPLocks, Sherry served in an HR management role at PalmSource, where she created the infrastructure required for its spin-off from Palm Inc. and subsequent IPO. She was previously the director of HR at Alcatel, providing HR leadership and support to the company's networking division.
Sherry attended the University of California Santa Cruz where she earned her certification in human resources management. Subsequently, she was certified as a professional in human resources by the HR Certification Institute and is an active member of the Northern California Human Resources Association and HR Executives Exchange Forum.
Vice President, General Counsel
Before becoming SugarCRM’s Vice President, General Counsel, Patricia built a reputation as a hard-working and business-minded attorney in a variety of high-level roles at technology companies of every sort. In 2007, she founded GCAssist, a provider of management-level legal services for high-tech companies including NetSuite, Cypress Semiconductor and Xilinx. Before that, she was acting general counsel for software maker Borland, a public company with over 35 subsidiaries in over 25 locations worldwide; she was the first lawyer at an Internet start-up building processes from the ground-up; and she was corporate counsel at Vantive Corporation, one of the original providers of CRM solutions. She gained her practical knowledge of how the law and technology intersect as an associate at the law firm Brobeck, Phleger and Harrison LLP, where she specialized in initial public offerings, private financings, M&A and public company representation. She joined Brobeck after graduating Cum Laude from the Santa Clara University School of Law.
Patricia balances her legal expertise with plenty of time outside – she loves to run and hike and has completed a marathon and a triathlon.