Getting Started with Sugar: Support & Training

Thank you for selecting Sugar Professional or Sugar Enterprise. Here's a quick overview of what you need to do next and pointers to other resources.

Sugar Support

SugarCRM Support will help you with any installation and configuration questions you might have. If you experience any problems, please contact us.

Immediately after purchase, we encourage you to notify SugarCRM Inc. of the two Support Authorized Contacts for your company. You can contact the Support Team at support@sugarcrm.com.

Support Portal

The SugarCRM Support Portal is the online case submission portal where you can easily get in contact with the Sugar Support team as well as find other support resources. All Support Authorized Contacts have access to the SugarCRM Support Portal.

Step 1 Go to SugarCRM Support Portal: support.sugarcrm.com
Step 2 Login using the SugarCRM.com user name and password that is associated with this purchase. (Forgotten your password?)
Step 3 Click on the Submit a Case link

Your case will be assigned to a support technician and responded to promptly. Read more about how to submit a support case through the Support Portal.

If the Submit a Case link is unavailable, complete the form at the bottom of the Support Portal login page and a representative will contact you.

Additional Support Resources

Knowledge Base	Sugar Forums
Browse the knowledge base containing tips and tricks, troubleshooting and other information about installing, configuring and using Sugar.	Learn best practices and share your thoughts about all things Sugar.

Sugar University

From quick overviews to in-depth instructor-led training sessions, Sugar University helps you get the most out of your Sugar deployment.

Online Library

Learn at your own pace. Sugar University provides How Do I... learning guides with step-by-step instructions and Show Me... learning videos for guided overviews on how to complete key activities within Sugar.

Instructor-Led Learning Sessions

Choose from various role-based seminars that cover the end-user basics, as well as seminars and workshops geared toward administrators and power-users.

Please visit Sugar University to learn more.