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Sugar Community Edition 5.1 Documentation
Sugar Community Edition User Guide
Version 5.1
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Chapter 3 Using Sugar : Bug Tracker Module
Bugs are defects or features associated with a particular revision of a product. The administrator populates the drop-down list of product releases. After you create a bug, you can associate it with the related case.
You can also import bug data into Sugar as a comma delimited, tab delimited, or custom delimited file. To import bugs, click Import in the Shortcuts menu. For more information on importing data, see “Importing Data” on page 127.
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On the Bug Tracker page, enter information for the following fields:
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Priority. From the drop-down list, specify the urgency of the problem.
Type. From the drop-down list, select Defect if the issue is a problem with the product. Select Feature if the issue is a suggested enhancement for the product.
Source. From the drop-down list, specify whether the bug was reported by an internal user within the organization, by an external user through email, through the organization’s Website, or on the Organization’s forum by the external developer community member.
Category. From the drop-down list, select the product associated with the bug.
Found in Release. From the drop-down list, select product version in which the bug was found.
Assigned to. Click Select and, from the Users list, click the name of the individual who has ownership of the bug. By default, the bug is assigned to you.
Subject. Enter a brief statement of the problem.
Resolution. From the drop-down list, select the resolution to the bug.
Fixed in Release. From the drop-down list, select the product version in which the bug was fixed.
Description. Enter a description of the problem.
Work Log. Use this field to record your actions to resolve the bug.
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The bug detail page displays on the screen. On this page, you can create a new case for the bug or assign an existing case. For more information on creating cases, see “Cases Module” on page 61.
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To sort a list view, click any column title which has the
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To edit or delete some or all of the bugs, use the Mass Update panel as described in “To edit or delete multiple records” on page 17.
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To import records, click Import in the Shortcuts menu of the Home page. For more information on importing data, see “Importing Data” on page 127.
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To export records, select them from the list, click the Export link and follow the process described in “Exporting Data” on page 135.
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To merge duplicates, click the Merge Duplicates link and following the process described in “Merging Duplicate Records” on page 21.
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To duplicate a bug, on the detail page, click Duplicate. Duplication is a convenient way of creating a similar bug. You can change the information in the duplicate record to create a new bug.
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To export information on one or more bugs, select them in the Bug List sub-panel on the Bugs Tracker Home page, click the Export icon, and export them as described in “To export data from Sugar” on page 135.
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Copyright 2004-2008 SugarCRM Inc.
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