Info-Tech Research Names SugarCRM a CRM Leader (2007)

SugarCRM is becoming a disruptive force in the small enterprise Customer Relationship Management (CRM) market.

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More from Info-Tech Research:

Hear Info-Tech's associate senior research analyst Timothy Hickernell participate in the The Next Generation of On-Demand CRM webcast.

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Ovum Analyzes SugarCRM

Ovum analyst Laurent Lachal takes an in-depth look at the growth of SugarCRM and how it is positioned at the confluence of four high-growth IT markets: open source software (OSS), software as a service (SaaS), customer relationship management (CRM), and small and mid-sized businesses (SMBs).

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Five Touch Points With SugarCRM
Key Integration Points to Extend the Value of Your CRM System

SugarCRM is at the forefront of integration with its open source, standards-based architecture which enables applications to be seamlessly integrated with each other. This white paper provides readers with five integration touch points with SugarCRM and their resulting benefits.

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Try It, You’ll Like It

Nailing end-user buy-in has been a long-standing challenge for organizations that decide to implement a CRM system. This white paper will provide an overview of some of the most common employee pitfalls encountered during a CRM implementation and will demonstrate how change management and a well-planned training program can ensure end-user compliance and software adoption.

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Streamlining Sales Processes to Boost Performance:
Five Best Practices for Optimizing the Sales Pipeline

This white paper outlines the 5 top inefficiencies commonly found in sales organizations. You will learn how to recognize the causes of these inefficiencies and about the steps you can take to resolve those conflicts in your sales organization.

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Grow Your Business, Not Your Support Costs

How can your company scale its customer base without scaling your support organization? This white paper details the strategies necessary to implement a responsive, agile support system that builds a loyal customer base in a cost-effective manner.

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Hitting Your Numbers:
Creating Excellence with Commercial Open Source CRM

Hitting Your Numbers: Creating Sales Excellence with Open Source CRM, outlines the key reasons how open source CRM can drive performance in your sales organization. This is the first in a series of Executive Briefs aimed at business departmental leaders’ unique CRM issues.

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CRM Total Cost of Ownership

Learn how commercial open source CRM delivers faster business results at lower cost. Compare the total cost of ownership between 3 generations of CRM implementations based on price, integration, and flexibility. Pricing a CRM solution should go beyond the initial license and maintenance cost.

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Running a Business on Commercial Open Source

Explore how the CRM industry is evolving through usuage of Commercial Open Source applications to drive top-line revenues while controlling costs.

Learn how SugarCRM can provide your orgranization a better, more cost-effective solution for managing customer relationships.

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Emerging Market Dynamics of Commercial Open Source

You no longer need a million dollar budget to deploy effective software to manage customers, operations and your back office. Learn how commercial open source software is challenging and changing the enterprise software market.

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The Evolution of On-Demand CRM:
How SugarCRM is defining a new generation of On-Demand CRM Applications

Learn how the decision to deploy CRM is an important one. Sugar Professional On-Demand gives users the low risk, faster deployments than other SaaS product offerings. And it gives users more control over their deployment, with deep customization capabilities.

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CRM: On-Demand or On-Site?
Choose the right deployment option

The rise of Software-as-a-Service (SaaS) is changing the way enterprises pay for and use customer relationship management (CRM) software. Should your company's CRM system be managed by an outside vendor or managed internally by your own IT staff?

Download this white paper outlining a decision-making framework to help companies decide which delivery option suits them best.

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SugarCRM Scalability and Performance Benchmarks

When evaluating a CRM solution, knowing whether the software is enterprise-ready, in terms of scalability and performance of the architecture, could mean the difference between a successful or failed implementation. Read this paper to get a comprehensive understanding about how SugarCRM successfully performs under various deployment scenarios.

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PHP and Web Applications: A Recipe for Success

PHP and Web Applications: A Recipe for Success, is an Executive Brief aimed at why SugarCRM selected PHP development language to build fast and scalable web applications.

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