Becoming a Partner
Sugar Enterprise, Sugar Professional and Sugar Open Source
More Questions?
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| About Becoming a Partner |
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I want to resell and/or recommend SugarCRM's commercial products. How do I apply for a SugarCRM Partnership?
First, please fill out our partnership application. Next, our partner team will review your application and then contact you normally within 2-3 days to discuss your application further. Due to the considerable interest in working with SugarCRM, sometimes it takes us a few extra days to reply.
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I want to embed SugarCRM's commercial product(s) into my solution. Do you have a program that handles this?
Yes. If you are interested in embedding or OEM'ing Sugar Professional or Sugar Enterprise, you may be interested in the Powered by SugarCRM program. Please send us a detailed message to partnerships@sugarcrm.com. We will contact you normally within 2-3 days.
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I want to integrate my software solution or develop an add-on module for SugarCRM's products. Do you have a program for this?
Yes. We offer a set of resources for developing and promoting your solution as a complementary offering to SugarCRM's products. Please start by visiting our commercial marketplace www.sugarexchange.com.
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As a partner, what are the guidelines for using SugarCRM’s branding in association with my company?
Please refer to these Partner Branding and Logo Usage Guidelines.
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Is there a partnership agreement that I can review?
Yes. Our standard reseller agreement can be found here. When you join the program, you will be required to sign this agreement.
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Are there different levels of membership in the SugarCRM Partner Program? If so, how do I decide between the different partnership levels?
Yes, there are different membership levels. Click here to read about the different levels, and to review the benefits and requirements for each level.
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Is there a cost to become a partner
Yes. Membership in the SugarCRM Partner Program is an annual subscription. Each partner level has a corresponding annual fee. See the benefits matrix for the fees.
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Do members of the SugarCRM Partner Program get access to software for internal usage?
Yes. Small Business Partners receive 5 not-for-resale internal use licenses of Sugar Professional. Premier Partners receive 10 not-for-resale internal use licenses of Sugar Professional.
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| About Sugar Enterprise, Sugar Professional and Sugar Open Source |
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What are the differences between Sugar Open Source, Sugar Professional and Sugar Enterprise?
You can learn about the differences between SugarCRM's offerings by clicking here. Importantly, Sugar Enterprise and Sugar Professional are commercial software offered under a standard commercial software license. Sugar Open Source is an open source project that is made available by SugarCRM at no charge under the Sugar Public License.
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Does the SugarCRM partner program focus on Sugar Professional and Sugar Enterprise?
Yes. The goal of the SugarCRM Partner Program is to help our partners grow their business through sales of SugarCRM's commercial products. Sugar Open Source is a community-supported project, and as such is not supported as part of the SugarCRM Partner Program.
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Is there a partner program for Sugar Open Source?
Not at this time. The Sugar Open Source project is supported through its community and on the www.sugarforge.com community website.
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Why do our partners choose to build a practice around SugarCRM's commercial products?
Besides offering the many features available in our commercial products that are not available in the Sugar Open Source project, here are some of the many important reasons partners choose to build their business around Sugar Professional and Sugar Enterprise:
- The SugarCRM Partner Program offers a wealth of sales, marketing, technical and educational benefits to actively support partners in building and growing a more profitable business.
- Your clients desire a CRM solution that is protected under a standard commercial software license, not an open source license (see question, "Why Sell Sugar Professional or Sugar Enterprise?")
- Partners receive early access to pre-release versions of Sugar Professional and Enterprise (community previews, beta releases and release candidates) before they are generally available.
- Pre-release training on topics such as installation, upgrades, new features and functionality, administration, and tips & tricks.
- Membership to the SugarCRM Professional and Partner Forums, a critical asset to partner productivity.
- Deal assistance from the SugarCRM Partner Alliances team.
- Any customizations to Commercial Open Source must be made available to the entire community free of charge. Many clients may view their customizations as a competitive advantage and would not want these made publicly available. This does not apply to the commercial license
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Do the licenses for Sugar Professional and Sugar Enterprise allow me to make code level modifications for my clients? How is this different from the Sugar Open Source project?
Because SugarCRM ships the application source code, it's common for companies to be interested in making code level modifications that create more seamless integration with existing systems and business processes. However, the licensing differences between Sugar Professional and Sugar Open Source impact how these code level modifications are governed and protected. Companies must carefully consider the differences between these licenses and the implications to any code modifications.
Sugar Professional/Sugar Enterprise - Standard Commercial Software License
The Sugar Professional commercial software license gives customers complete ownership and privacy protection over their customizations to their Sugar Professional environment.
Sugar Open Source - Sugar Public License
Customers making modifications to the Sugar Open Source code have created derived works, and those works are required by the Sugar Public License to be made freely available to everyone. For those companies considering Sugar Open Source, closely review the Sugar Public License and FAQ available here: http://www.sugarforge.org/content/open-source/
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Sugar Professional On-Demand
