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Sales & Support Engineer - Munich, Germany

We are looking for an independent, task-driven individual who can successfully manage interactions with several sales groups as well as manage technical support cases with existing customers. You must be organized, be detail-oriented, and have excellent communication skills. SugarCRM is a fast-paced startup environment, so your flexibility to adapt to new and changing requirements is key.

The preferred location for this position is at Sugar’s EMEA HQ in Munich, Germany.

Responsibilities: 

  • Troubleshoot and resolve installation, implementation, and production issues

  • Analyze customer CRM requirements and estimate development efforts

  • Work closely with the EMEA sales team to answer pre-sales technical questions about SugarCRM products

  • Help craft responses to Request for Proposals (RFPs)

  • Documenting known solutions

  • Be the general “Go To” person for the sales reps for all things technical

    • Qualifications: 

  • Must be knowledgeable in PHP and SQL

  • Prefer 2 years experience with the Linux, Apache, MySQL and PHP (LAMP) technology stack

  • Experience troubleshooting email setup issues (SMTP, IMAP, POP3)

  • Familiarity with Web Services APIs (i.e.- SOAP, REST)

  • Experience with other CRM solutions desired

  • Must be fast learning and quick thinking

  • Excellent customer-facing skills, including the ability to present technical concepts to a non-technical audience

  • Experience working as a technical sales resource (Sales Engineer)

  • Skills in presenting and demonstrating software, with good objection-handling skills

  • Familiarity with online conferencing software for demonstrations is desired

  • Experience with open source projects desirable

  • Experience with Oracle, Microsoft SQL Server, and Microsoft IIS desired

    • Sugar, the market leading commercial open source CRM application, delivers a feature-rich set of business processes that enhance marketing effectiveness, drive sales performance, improve customer satisfaction and provide executive insight into business performance. Please spend time getting familiar with our solution prior to speaking with us.

    Email your resume to jobs@sugarcrm.com.

    SugarCRM is an equal opportunity employer and does not discriminate on the basis of race, sex, age, national origin, religion, physical or mental disability/handicap, marital status, veteran status, sexual orientation or any other basis prohibited by law.

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