Listen to these short podcasts: Why Go Pro? (4Mb, 2 min) How Easy Is It? (6.6Mb, 3 min)

Advanced Features

Sugar Professional provides advanced features to meet the needs of the most demanding CRM users.

Matrix Reports Marketing Analytics Dashboards Sales Trends Customer Profiles Case Reports Matrix Reports Create powerful reports across modules with the ability to group by multiple attributes Dashboards Monitor key business metrics across marketing, sales and support Learn more Marketing Analytics Measure the effectiveness of marketing campaigns from the initial offer to a closed sales opportunity Learn more Sales Trends Understand the sales pipeline across sales, stage, rep, team or territory Learn more Customer Profiles See who is buying based on industry, geography, company size, products, revenue and other attributes Learn more Case Reports Measure open cases by time period, support representatives, priority and entitlement Learn more Forecasting Create Quotas, commit forecasts and roll-up forecasts across individuals and teams. Learn more Quotes & Contracts Generate accurate quotes with support for multiple line items, currencies and tax codes. Learn more Plug-Ins for Microsoft Office Synchronize email, contacts and calendar information into Sugar modules, export data into Microsoft Excel and present CRM data in Microsoft Word Learn more Mobile Access Sugar professional from your iPhone, Blackberry or other smartphone devices. Learn more Knowledgebase Share FAQs, files, content and solution between employees Learn more Data Merge Pull information from LinkedIn, Hoover's and Jigsaw sirectly into your CRM system. Team Management Create and manage teams based on job type, division, geography or other attributes Learn more Access Control Share or restrict information to the field level based on user rights Learn more Workflow Management Define alerts, triggers and actions to automate important processes. Learn more Module Administration Delegate administrative authority for different parts of the application Data Quality Controls Ensure clean data through import and de-duplication controls. On-Demand or On-Site Choose which deployment option is right for your organization. Learn more

Forecasting Quotes & Contracts Plug-Ins for Microsoft Office Mobile Knowledgebase Data Merge

Team Management Access Control Workflow Management Module Administration Data Quality Control On-Demand or On-Site

Learn More: Product Editions | Capabilities

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Customer Support

Subscribing to Sugar Professional gives you unlimited cases and access to the SugarCRM team.

	Community Edition	Sugar Professional
Unlimited Cases	-
Online Case Portal	-
Customer Forums	-
Downloads/Updates	-
Email Support	-
Telephone Support	-
Authorized Contacts	-	2

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Easy Transition

Moving from one SugarCRM edition to another is easy.

All Sugar editions are built on the same architecture so:

• Moving from Community Edition to Sugar Professional by either downloading a new key or importing your data into the Sugar Open Cloud.

"Go Pro" by visiting the Sugar Store and purchasing subscriptions.

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