| 
About Epicom
Epicom builds, supports, and hosts high-performance web-based Customer Relationship Management systems. Epicom has been a SugarCRM partner since 2006, and has since become one of Sugar's leading North American Gold Partners. We are headquartered in Austin, Texas and serve customers throughout the U.S. and overseas. Our customers range from 5 to more than 30,000 employees and conduct business in a wide array of industries including financial services, manufacturing, technology services, health care, and many others.
Need a trusted advisor with implementation and customization expertise and the ability to handle complex projects such as integrations with other applications? Contact us today at www.epicom.com.
About GoodData
GoodData offers the world's most powerful Cloud BI Platform, providing our customers and partners with operational dashboards, advanced reporting and data warehousing at a fraction of the cost and complexity of other approaches. GoodData is trusted by companies like Enterasys Networks, Time Warner Cable, Pandora Media, and Software AG, and embedded into offerings from cloud innovators like Zendesk, Pardot, Get Satisfaction and Brightidea. GoodData is headquartered in San Francisco and located in the cloud at www.gooddata.com
About EchoSign
EchoSign, the web's #1 electronic signature service, is now integrated with SugarCRM. Now, the process of getting contracts signed, tracked and filed is completely automated, and users can send contracts and agreements for signature directly from SugarCRM. The signed, executed agreements are stored in SugarCRM and all events in the contract signing process – when the agreement was sent, viewed, and signed – are all tracked in SugarCRM as well. EchoSign lets SugarCRM users accelerate the sales process with electronic signatures and increase sales performance by tracking deals in real-time.
About IBM
IBM has the technology and experience to help you harness the power of cloud computing to transform your business and IT. Whether through private clouds, managed services at our global cloud computing centers, integration, analytics, or software as a service, IBM can help you reduce costs, improve service delivery and enable innovation. With IBM's enterprise class cloud computing capabilities, you have a trusted partner to help you assess cloud readiness, develop adoption strategies and identify business entry points.
About SierraCRM
SierraCRM Inc. was formed in June of 2004 to deliver innovative powerful enhancements for SugarCRM. Founded by experts in both AmdocsCRM and SugarCRM, SierraCRM's value proposition is to deliver products that automate many of the daily tasks associated with acquiring, processing, and marketing to prospects and customers. SierraCRM addresses the dual market need to both reduce the deployment timeframe for SugarCRM and reduce customization expense required to meet the specific needs of CRM users.
SierraCRM products include the award winning Process Manger, Marketing Manager and Routing Manager. All SierraCRM's products completely integrate inside SugarCRM providing a seamless solution that installs quickly and requires no interfaces or separate databases to setup and maintain.
About Omni
Omni, The Integration Company, has developed over 12 transparent, server-side CRM integrations for Exchange and GroupWise - NO Outlook plug-ins required! SugarCRM customers and partners can use Riva Integration Server from Omni to automatically synchronize address book items (accounts, contacts, leads), calendar data (meetings, appointments, tasks, calls) and SugarCRM opportunities, quotes and support cases to all Exchange and GroupWise clients, including: Outlook, Outlook Web Access, Microsoft Entourage 2008 for Mac (Business Edition), GroupWise, ActiveSync and BlackBerry mobile devices. No more Outlook plug-ins to install, manage or maintain.
About Pardot
Pardot's marketing automation solution shows sales teams exactly where to spend their time by scoring, nurturing, and handing off sales-ready leads. Data from Pardot is bi-directionally synced with SugarCRM, creating a unified marketing and sales pipeline. As a result, clients have seen up to a 700% increase in lead follow-up efficiency and up to a 400% increase in the number of product demos scheduled with prospects. Pricing starts as low as $500 per month and plans do not require contracts.
About Net-Results
Net-Results Marketing Automation extends SugarCRM showing sales exactly what each Lead and Contact has looked at on your website and which emails they've opened and clicked. Net-Results scores each Lead's behavior and adds Activity Dashboards to SugarCRM showing you who to focus on at a glance. Receive automated Alerts when prospects visit your website and daily/weekly summaries on active Leads. A complete lead nurturing and management solution, Net-Results offers the best prospect segmentation tools in existence. Visit our booth to learn about the many meaningful things that are only possible with Net-Results and SugarCRM. Priced from only $400/month.
About Talend
Talend is the recognized market leader in open source data management & application integration. Talend revolutionized the world of data integration when it released the first version of Talend Open Studio in 2006.
Talend's data management solution portfolio now includes data integration (operational data integration and ETL for Business Intelligence), data quality, and master data management (MDM). Through the acquisition of Sopera in 2010, Talend became also a key player in application integration.
Unlike proprietary, closed solutions, which can only be afforded by the largest and wealthiest organizations, Talend makes middleware solutions available to organizations of all sizes, for all integration needs.
About Plus Consulting
Customer Relationship Management (CRM) is a business strategy – one that is reinforced and supported through software. That's why, as part of our solution, we take the time to understand your critical business issues first. Whether you're looking to increase customer satisfaction, increase sales or increase productivity and efficiency, we can help you accomplish your CRM goals.
About Zend Technologies
Zend is the leading provider of PHP-based software and services that help organizations to develop, deploy and manage Web applications for greater performance, reliability and scalability. PHP runs 35 percent of the world's Websites and Zend PHP solutions are deployed by more than 35,000 companies including GE, AT&T, Time Warner, NYSE Euronext, Disney, Montreal Exchange, Lufthansa and FranceTelecom/Orange.
About Clicktools
Clicktools is a powerful, flexible 'On Demand' environment for creating surveys, scripts and forms; collecting that information how and when you need it and combining the gathered information with your CRM - all in real time.
About ProcessMaker
ProcessMaker is a simple, cost-effective, open source workflow and BPM software solution designed to help organizations of all sizes to easily design, automate, and deploy approval-based business processes.
The ProcessMaker toolbox allows business users to create forms and visually map fully-functional workflows. The software is entirely web-based, making it simple to coordinate workflow across users, departments, and organizations.
ProcessMaker is a powerful SOA application which has prebuilt Web Services connectors that allow easy, no-coding integration with systems such as SugarCRM. Now you can easily create credit approval workflows, RMA systems, and custom authorization workflows which integrate deeply into SugarCRM.
About Team Knowledge
Team Knowledge a worldwide provider of Intelligent Call Scripting and Process Automation software for CRM, now offers comprehensive Contact Centre Call Scripting for Sugar CRM. The solution, TKDialogs, is already established worldwide with clients such as, AON, Texas Medicaid, The BBC, Manchester City Council, The AA South Africa, Liberty Life, The Pensions Advisory Service and many others.
TKDialogs provides a single user interface for contact centre agents that leads the agent through even the most complex call and at the same time populates CRM records, creates documents and generates emails and other activities.
About Levementum
Levementum is a global Demand Chain consulting and technology services company. Combining a powerful company culture, world class capabilities, a broad array of industry solutions, and a deep commitment to powerful open source technologies, Levementum empowers companies to acquire and satisfy customers resulting in world class financial results.
Levementum aggressively leverages Open Source technology to implement world class Demand Chain strategies. Through a proven and committed ecosystem of alliance partners, Levementum is empowered to deliver world-class results for their clients.
With its headquarters in Phoenix, Arizona, Levementum currently has 6 offices worldwide including Sydney, Australia and Toronto, Canada.
For additional information about Levementum visit us at www.Levementum.com or call 480-320-2500.
About InsideView
InsideView, the leading provider of sales intelligence, increases productivity by delivering relevant business and social insights to the point of need.
About Contivio
Contivio.com's Contact Center in the Cloud has revolutionized the market...if you have access to a browser and a headset, you can be up and running with an enterprise level contact center within minutes...including integration to any version of SugarCRM, whether vanilla or customized, hosted or on-premise! Delivered as a toolbar inside your browser or driven via any VoIP phone, Contivio.com provides inbound and outbound multi-channel (voice, email, fax, SMS and voice mail) capability with the advanced contact center functionality of million dollar systems yet is incredibly easy to maintain and support. Our patent protected "Angels" middleware is an intelligent suite of "robots" that learn how humans use software, providing unparalleled integration, IVR workflow and automation to any version of SugarCRM.
About Jaspersoft
Jaspersoft provides the most flexible, cost effective and widely deployed Business Intelligence suite in the world, enabling better decision making through highly interactive, web-based reports, dashboards and analysis. Leveraging a commercial open source business model, Jaspersoft provides end-to-end BI capabilities at a fraction of the cost of other vendors.
About Sococo
Team Space, Social Communications for Distributed SugarCRM Teams
Communicate and act on customer data now
SugarCRM organizes and shares information. Sococo Team Space enables you to communicate about it in real-time between distributed team members. Other CRM social technologies let you subscribe to co-workers information feeds or post your own.
Team Space and SugarCRM lets you act on data now by having social awareness, chat, voice and multi-screen sharing in real-time.
Sococo Team Space lets you get the right people and all your team applications in a unique spatial interface where you can see your team and communicate around your CRM system, shared files, or any other browser-based content.
See the opportunity, address the problems and close your deals faster. Team Space for SugarCRM: start your free trial now at www.sococo.com
About Qontext
Qontext is an enterprise social collaboration platform to communicate, share, and collaborate from inside common enterprise business applications. Qontext provides a platform for content sharing and contextual conversations which can be effortlessly recalled contextually. Qontext thus unlocks work-related conversations and spurs active collaboration inside organizations.
What makes Qontext unique is its easy integration with existing business applications thus empowering employee collaboration. On-demand private cloud hosting provides the secure scalability, predictable and optimized IT costs, and a dependable global SLA.
Qontext is a ready-to-use hosted service (SaaS) with a monthly user subscription fee that is as low as the price of a cup of coffee! Qontext is ideal for mid to large-sized companies and comes with enterprise-grade administration and security.
About Openbravo
Downloaded nearly two million times, Openbravo is the world's leading web-based Open Source ERP solution. The Agile ERP company, Openbravo sells its Professional Edition exclusively through a global network of channel partners whose expertise provides rapid, cost-effective implementation services. Openbravo partners also provide deployment expertise for the rapidly growing selection of over 275 Openbravo modules that add localization and rich functionality to the core product. Openbravo has offices in the U.S., Spain, and India.
About Amazon Web Services
Amazon Web Services (AWS) delivers a set of simple building block services that together form a reliable, scalable, and inexpensive computing platform "in the cloud" built upon the same technology that Amazon.com uses to run its global web properties. These pay-as-you-use services include Amazon S3, Amazon EC2, Amazon SimpleDB, Amazon SQS, and Amazon FPS. Companies of all sizes, from all across the globe, are using these solutions to power their Web sites and workflows – everything from SaaS applications to social networking sites.
About Infratel
Infratel provides contact center software for small and mid-sized businesses as well as full integration with SugarCRM. Therefore when customers call your business, the call center agent will have complete customer records at their fingertips. If a transfer is required, the customer record transfers as well, streamlining customer service and improving the efficiency of your contact center. Infratel solutions integrate with your existing phone system, making installation both simple and affordable. Infratel lets you get up and running quickly with sophisticated systems like interactive voice response, intelligent call routing, automated outbound calls, selective call recording, detailed call center records and more.
About MyCustomer.com
MyCustomer.com is the leading online community for CRM professionals in the UK, serving over 90,000 members with a wealth of breaking news, features, research and analysis, and forums; covering key topics including: Customer Intelligence; Customer communication; and Customer service and experience.
About Oracle
Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers representing more than 145 countries around the globe. Oracle's product strategy provides flexibility and choice to our customers across their IT infrastructure. Oracle is the only vendor able to offer a complete technology stack in which every layer is integrated to work together as a single system. In addition, Oracle's open architecture and multiple operating-system options gives our customers unmatched benefits from industry-leading products, including excellent system availability, scalability, energy efficiency, powerful performance, and low total cost of ownership.
About HubSpot
HubSpot Inbound Marketing Software helps our 4,000+ customers generate traffic and leads through their websites, and convert more of those leads into customers. HubSpot software includes tools for: blogging, landing pages, lead nurturing, marketing analytics, content management, social media, SEO, CRM integration, email marketing, and more. The integration between SugarCRM and HubSpot improves the inbound flow of leads, creates better alignment between sales and marketing teams and makes for:
- More effective quality lead generation
- Better managed lead-to-sales conversions
- Improved lead and sales intelligence
- Complete closed-loop reporting and ROI analysis
For more information visit http://www.hubspot.com/sugarcrm
About OneLogin
OneLogin, a cloud-based identity management solution, provides enterprise single sign-on, user provisioning and directory integration. As one of the 1,500+ pre-integrated applications found in OneLogin's catalog, SugarCRM can be set-up in just minutes. Customers gain one-click access to their SugarCRM account – and all other web-based applications – through their secure OneLogin Application Portal. To further increase security, provide convenient account access and seamless directory integration, SugarCRM leveraged OneLogin's free, open-source SAML toolkit. Set-up your free trial at:
About BitNami Cloud Hosting
BitNami Cloud Hosting provides a growing library of the most popular open source applications, ready to be launched with the click of a button. With BitNami Cloud Hosting, solution providers and businesses of all sizes can deploy and manage business applications such as SugarCRM in the cloud without developing knowledge around the underlying cloud platform. BitNami Cloud Hosting offers the Community, Professional and Enterprise editions of SugarCRM, so users can select the edition that best meets their needs.
About EasyAsk
EasyAsk's ground-breaking natural language search and query software is radically changing the speed and ease of how people find information. EasyAsk Business Edition for SugarCRM allows users to simply ask questions in plain English, receive immediate answers on demand, and share this information with key co-workers to speed decision making and actions. Customers such as Gap, Coldwater Creek, Lands End, Lillian Vernon, Aramark, JJill, Nedbank, BNP Paribas, TruValue, Siemens, Hartford Hospital, Ceridian, JoAnn Fabrics and Harbor Freight Tools rely on the EasyAsk software products to run their business and e-commerce operations daily.
About Cbeyond Cloud Services
Cbeyond Cloud Services, a division of Cbeyond, integrates and simplifies business-class "technology services in the cloud" for small and medium businesses in more than 60 countries around the world. Cbeyond Cloud Services provides virtual servers, managed dedicated servers, cloud PBXs and software as a service. Our team delivers world-class technology and customer service to help small and medium businesses thrive.
About Knowme
Knowme is a web based service that automatically captures phone and web leads so you can find out who your customers are and how they found you, allowing you to optimize your marketing and sales efforts.
Knowme integrates call tracking, call recording, CRM integration, marketing and sales analytics, lead management, web lead capture, voice broadcasting, phone performance analysis and training solutions.
About Zendesk
Zendesk is a leading provider of web-based help desk software that is reinventing how companies engage with their customers. The company serves more than 5,000 businesses large and small, including Groupon, MSNBC, Twitter, OpenTable, Adobe, and Rackspace Cloud. Zendesk products are easy to customize, integrate, and use so companies can quickly start offering better customer support. Zendesk integrates fully with SugarCRM adding professional help desk to CRM closing the customer engagement loop from sale to support. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners.
About Open-Xchange
Open-Xchange is the innovator of scalable and integrated open source e-mail and collaboration solutions for enterprises, academic institutions and government authorities with more than 24 million users. In addition, Open- Xchange offers a version specifically architected for web hosting and IT service companies that can be offered as Software-as-a-Service.
At SugarCon 2011, Open-Xchange will unveil a software connector called "OXtender for SugarCRM", provided by Open-Xchange's Business Partner DICITEC, that integrates Open-Xchange with SugarCRM.With the combination of Open-Xchange and SugarCRM, users can leverage the potential of their social networks like LinkedIn and Facebook and have consistent contact and calendar information available everywhere, on all their devices including mobiles!
Diamond Sponsor:
Platinum Sponsors:
Gold Sponsors:
Silver Sponsors:
Bronze Sponsors:
Media Sponsors:
SugarCon '11 kicks off with a full day dedicated to some of the most integral members of the SugarCRM community — our partners.SugarCon Agenda for Partners:
April
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 7:30 - 8:30 am | Registration and Breakfast | |||||||||
| 8:30 - 8:45 am |
Opening Remarks Jeff Campbell, VP WW Sales and Customer Advocacy |
|||||||||
| 8:45 - 9:15 am |
State of Sugar Larry Augustin, CEO |
|||||||||
| 9:15 - 10:15 am |
Sugar Messaging Platform and Corporate Positioning Nick Halsey, CMO |
|||||||||
| 10:15 - 10:30 am | Break | |||||||||
| 10:30 - 12:00 pm |
Sugar Roadmap Clint Oram, Co-Founder and CTO |
|||||||||
| 12:00 - 1:30 pm |
Lunch, Sponsored by IBM, and Partner Networking |
|||||||||
| 1:45 - 2:30 pm |
|
|||||||||
|
||||||||||
| 5:00 - 5:15 pm | Wrap up | |||||||||
| 5:30 - 7:00 pm | SugarCon Opening Reception | |||||||||
| 7:00 - 9:00 pm | Partner Awards Dinner | |||||||||
April
5
How to Be a Partner
| 9:00 - 10:30 am | Keynote: The Future of Business is Open |
| 10:30 - 10:45 am | Break & Solution Showcase |
| 10:45 - 12:10 pm |
Sales Operations: Partner Portal, Placing Orders Ryan Meeker & Bonnie Hurwitz |
| 12:10 - 1:15 pm | Lunch & Solution Showcase |
| 1:15 - 2:00 pm |
Keynote:Big Data and the Emergence of Social SellingUmberto Miletti, InsideView, and Special Guests |
| 2:00 - 2:40 pm |
Referral MarketingDan Kraus, President, Leading Results |
| 2:45 - 3:25 pm |
Review of SugarCRM Co-Marketing Programs Robyn Forman, VP of Marketing Programs, SugarCRM & Dana Testa, Director of Channel Marketing, SugarCRM |
| 3:25 - 3:40 pm | Break & Solution Showcase |
| 3:40 - 5:10 pm | Product Training in SugarU sessions |
| 6:00 pm |
 Join us for a private performance of Steve Silver's Beach Blanket Babylon, the longest running musical revue in theatre history and an established San Francisco institution, followed by a "The Tastes of San Francisco" dinner. |
April
6
Selling Sugar for Partners
| 9:00 - 10:30 am | Keynotes |
| 10:30 - 10:45 am | Break & Solution Showcase |
| 10:45 - 12:10 pm |
Framing Sugar's Value through Demonstration Erin Fetsko |
| 12:10 - 1:15 pm | Lunch & Solution Showcase |
| 1:15 - 2:00 pm | Keynote |
| 2:05 - 3:30 pm |
Competitive Deep Dive: SFDC, MS CRM and Sage Jan Sysmans |
| 3:30 - 4:15 pm | Break & Solution Showcase |
| 4:20 - 5:00 pm | Keynote |
| 5:05 - 5:45 pm |
Certification Jeopardy Game Erin Fetsko |
