SugarCon 2011 - Agenda

Track 1: CRM Made Simple

CRM is all about optimizing the people, process and technology inside your business. But where do you start?

This insightful series of sessions focuses on best practices and other real-world examples that can help any business take their sales, marketing and support operations to the next level.

Hear from CRM experts who will share their experiences and give some great pointers to help you increase the value of your Sugar deployment.

Track 2: Open Source and Open Cloud

The words "Cloud Computing" are two of the hottest technology buzzwords of the past several years. Open Source has proven to be one of the most important change agents in the IT space in ages.

Many people find "the cloud" and "open source" at odds. However, many people fail to realize that without open source, the cloud could not exist.

See how the cloud, open source, and the greater SugarCRM ecosystem are coming together in innovative ways to improve your ability to improve your business operations.

Track 3: Flexing the Sugar Platform

The best CRM deployments do not live in a vacuum. Rather, they incorporate data and processes from other internal systems in the organization, as well as consume data and input from external systems and data sources.

Learn how you can extend SugarCRM to optimize business processes across your organization without a lot of technical resources.

Track 4: The Sugar Exchange

The SugarExchange, the online marketplace for Sugar-related connectors and extensions, goes live at SugarCon!

This series of sessions spotlights technology providers from the Exchange program and beyond – all dedicated to helping you maximize your CRM deployment. Learn from experts, experience live demos, and get some great ideas for your next CRM project!

Track 5: Beyond CRM

The future of business is open! Learn how Sugar customers and partners are leveraging the SugarCRM platform to go "Beyond CRM" thanks to its unparalleled flexibility and openness.

In addition, in these sessions you will discover the members of the open business ecosystem - technology providers of all shapes and sizes dedicated to bringing flexible, open solutions to businesses around the world.

Track 6: Social Business

Social media is everywhere - and the leading companies of tomorrow will leverage social media and social channels to engage, connect and deliver for their customers in new and exciting ways.

Get ahead of the curve by interacting with the leading minds and voices of the social media revolution at SugarCon! These sessions will introduce the newbies to the "age of social" while also providing a great opportunity for social pioneers to enter into a dialog on the future of social media and CRM.

Track 7: SugarU

From the novice Sugar user to the most veteran admin, everyone can come away from these sessions with new tips and tricks for optimizing their CRM deployment.

With lots of hands-on demonstrations, this is a must for anyone looking to learn the ropes of SugarCRM, or for experts looking to refresh their CRM chops.

And this year, every SugarU session will be repeated to insure all attendees can grab some fresh knowledge from the esteemed Sugar University "Professors."

Track 8: SugarU

From the novice Sugar user to the most veteran admin, everyone can come away from these sessions with new tips and tricks for optimizing their CRM deployment.

With lots of hands-on demonstrations, this is a must for anyone looking to learn the ropes of SugarCRM, or for experts looking to refresh their CRM chops.

And this year, every SugarU session will be repeated to insure all attendees can grab some fresh knowledge from the esteemed Sugar University "Professors."