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SugarCRM includes a workflow engine that enables users to automate key business processes inside their CRM system. These workflows can trigger alerts or assign tasks in order to make it easier for sales, marketing and support agents to perform their daily tasks in an optimal fashion. And of course, the flexible nature of SugarCRM allows users to dream up any number of custom workflows using the engine. Learn the basics of building workflows from Sugar Support Engineer Chris Raffle in this learning session.
Orchestrate Your Business with Sugar Workflow
Marina
Chris Raffle, Partner Support Supervisor, SugarCRM
 Chris Raffle supervises the Partner Support team at SugarCRM and has been with the company since July 2007. His daily responsibilities entail dealing primarily with partners based in North and South America, while overseeing all aspects of the worldwide partner support. Prior to SugarCRM, Chris worked for Citizens Bank as a technical specialist supporting their online banking application. In addition, Chris also served as technical consultant for various companies in northeast Ohio and as a project manager for Xtrasource.
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