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An open source IT management provider turns to SugarCRM for an open source solution.
It's safe to say that SugarCRM have become one of our mission-critical applications.
Rusty Wilson, Director of IT
Quick Facts
-
Headquarters:
Annapolis, Maryland - Founded: 2005
- Employees: 30
- Customers: AT&T, Coleman Technologies, Disney, and the U.S. Department of Treasury
- Solution: Sugar Enterprise
Case Study 
Problem:
- Zenoss needed to replace an antiquated system of hand-written scripts used for lead flow and generation with an automated CRM system.
- Required an email marketing solution to handle product offerings and special events notification for customers and a customer service portal to provide product support.
Solution:
- SugarCRM Enterprise has completely automated Zenoss' lead flow and generation processes, saving the sales team both time and money.
- Email marketing campaigns are now tracked and monitored for click-through rates to determine campaign effectiveness.
- Sugar Enterprise provides Zenoss customer support personnel with a multi-channel customer support portal, which includes email, phone, and escalation support.
About Zenoss Inc.
Zenoss provides the next generation alternative to legacy management solutions for IT operations management. Zenoss Enterprise is a single model-based product that enables organizations to seamlessly manage physical and virtual environments with unprecedented power, agility and value. Leveraging a commercial open source model, Zenoss solutions monitor over one million network and server devices daily and are used in over 23,000 organizations in 180 countries around the world.
