Case Study: Zenoss

An open source IT management provider turns to SugarCRM for an open source solution.

	It's safe to say that SugarCRM have become one of our mission-critical applications. Rusty Wilson Director of IT

Problem:

• Zenoss needed to replace an antiquated system of hand-written scripts used for lead flow and generation with an automated CRM system.
• Required an email marketing solution to handle product offerings and special events notification for customers and a customer service portal to provide product support.

Solution:

• SugarCRM Enterprise has completely automated Zenoss' lead flow and generation processes, saving the sales team both time and money.
• Email marketing campaigns are now tracked and monitored for click-through rates to determine campaign effectiveness.
• Sugar Enterprise provides Zenoss customer support personnel with a multi-channel customer support portal, which includes email, phone, and escalation support.

Full Case Study

• Case Study

About Zenoss Inc.

Zenoss provides the next generation alternative to legacy management solutions for IT operations management. Zenoss Enterprise is a single model-based product that enables organizations to seamlessly manage physical and virtual environments with unprecedented power, agility and value. Leveraging a commercial open source model, Zenoss solutions monitor over one million network and server devices daily and are used in over 23,000 organizations in 180 countries around the world.

www.zenoss.com