Case Study: XMS

A Dutch provider of fiber optic networks turns to Sugar partner Outdare CRM to integrate VoIP into their CRM platform

	By improving the quality of information and communication with current customers and potential ones, XMS has been able to enlarge its customer base and reduce costs. With Sugar, we're getting the most bang for our buck. Reinier Kramer Chief of Operations, XMS

Problem:

• Rapid growth internally and among its employee base meant XMS required a scalable CRM solution
• Required a CRM solution that could integrate with the company's VoIP solution within the call center for customer service.

Solution:

• XMS implemented Sugar Professional in under three weeks for sales and marketing and leveraged Sugar partner Outdare CRM to integrate VoIP for the call center
• XMS has experienced improved reporting on customer activities and continued customer growth while reducing costs
• Web-based nature of Sugar Professional has allowed XMS to decentralize offices throughout the Netherlands

Full Case Study

• Case Study

About XMS

XMS delivers services to end users on one of the first 'Fiber To The Home' networks in the Netherlands: the so called 'Portaal' network. Its present shareholders are InterNLnet (a company owned by Telecom Italia) and Reggefiber. Reggefiber constructs, manages and exploits optical fiber to the home networks and intends to provide every dwelling in the Netherlands with a connection to their optical fiber network. XMS brings Television, Internet and telephony to the homes on top of that.

Website: www.xmsnet.nl

About Outdare CRM

Outdare CRM is an Open Source expert and known for delivering web based open source solutions for the Dutch market. Outdare has unique expertise in implementing SugarCRM for both international businesses and governmental organizations. The business unit Outdare CRM offers a full menu of CRM services such as implementation, configuration, consultancy, training and customization.

Outdare offers telephony integration for SugarCRM with the open connector Liz which is available via Sugar Exchange.

Website: www.outdare.nl