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A contact center outsourcer implements Sugar Professional for a low-cost, flexible CRM solution within its call center.
Getting to Newfoundland isn't the most direct trip in the world, but that didn't prove an issue. We never had a single employee onsite installing Sugar Professional.
Jim Love, Managing Partner at Performance Advantage
Quick Facts
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Company Description:
A nearshore customer service contact center located in Canada -
Headquarters:
Placentia, Newfoundland, and Labrador, Canada - Founded: 2006
- Implementation Partner: Performance Advantage
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Solution:
Sugar Professional On-Demand
Case Study 
Problem:
- Needed a hosted, low-cost CRM solution to replace its outdated one and that could work within its virtual call center.
- Had to be flexible enough to integrate into its existing IT infrastructure and be able to integrate with its telephony-based phone system.
Solution:
- Sugar Professional has proven easy to maintain and been a minimal strain for a rural-based IT staff.
- Integration with the call center's telephony system means calls are auto-populated within Sugar Professional in real time.
- The user interface has improved call handling times.
About Tacamor
Tacamor is a nearshore customer service call center delivering great service, reduced costs and increased customer loyalty. Tacamor's mission is to provide our clients with exceptional call center service that will improve their profit margins by retaining more and happier customers, increasing sales and reducing costs.
Website: www.tacamor.com
About Performance Advantage
Performance Advantage is a consulting company based in Toronto, Canada. We focus on helping companies achieve breakthrough levels of corporate performance. That means helping them develop and execute customer focused strategies, supercharging their business processes, developing high performance teams and leveraging information technology.
Website: www.performanceadvantage.ca
