Welcome, Guest! Login | My Account | Support empty
Free CRM TrialBuy CRM1.877.842.7276  |  We Call You
Close

New to SugarCRM.com?

Create an account

Already registered with SugarCRM.com?

Please login:

Forgotten your password?

Customer Snapshot

Over 4,500 commercial customers use SugarCRM to grow their business. Below is a sample of some of the industry leaders who are benefitting from SugarCRM.

Managing Sales During a Meltdown

This webcast will feature SugarCRM customer Bright House Networks, the nation's sixth largest digital cable company servicing over 2.4 million end users, and Levementum, a leading professional services firm, who will discuss how to design and deploy an enterprise-class CRM platform using SugarCRM's advanced software solution.

WebcastView Webcast

Featured Customer Webcasts

*Delivering a Differentiated Customer Experience to Win in a Competitive Marketplace
*SugarCRM and Asterisk: Automating Customer Support Processes
*Open Source in the Public Sector: How the State of Oregon Uses SugarCRM for Constituent Relationship Management

Featured Customers

Avis AXA BDO Seidman

BDO Seidman, LLP, is a national professional services firm providing assurance, tax, financial advisory and consulting services to a wide range of companies

"The ease-of-use of the SugarCRM application and its strong CRM capabilities means that BDO Seidman will be able to improve information sharing and deliver improved reporting capabilities across employee teams and the BDO Seidman Alliance Network."

Coca-Cola Enterprise First Federal Bank of California H&R Block Harris
Men's Wearhouse State of Oregon

Department of Human Services is the largest state agency in Oregon with 9,000 employees

"Our senior technical people were able to download the open source version of SugarCRM code with documentation, and have it up and running and operational on our server within 24 hours."

WebcastWebcast
Case StudyCase Study
go daddy

Customers by Industry

Communications

Affinity4

Affinity Marketing and Telecommunications Provider

"We have everything from tracking invoices, payments, and credit card info in Sugar to integration with our Asterisk system, which auto-populates incoming call information for our CSRs and allows us to listen to calls later."

Case StudyCase Study
Bright House Networks

The nation's sixth largest cable provider turns to SugarCRM to build an industry-specific CRM platform for the entire enterprise.

"The problem with salesforce.com and other 'black-box/API-based solutions' was the lockdown system would make tailoring and customizing the application cost prohibitive to say the least."

WebcastWebcast
Case StudyCase Study
InterAct Public Safety Systems

Provider of mission-critical public safety and homeland security systems & products

"SugarCRM and MySQL allow us to get up and running much more quickly and cost effectively than other solutions. The ability to make customizations on the fly delivers true competitive advantage."

Case StudyCase Study
NIC USA

Leading provider of outsourced eGovernment portals

"More state portals are using Sugar to enhance customer service delivery, and the customization features have allowed several states to deploy the system in different ways."

Case StudyCase Study
Soul

One of the premier providers of IP voice, video, and data services in Australia

"We were really impressed by how fast and easy it is to customize Sugar. Our product assortment and sales processes change frequently, and Sugar is flexible enough to meet those demands."

Case StudyCase Study
UZO

UZO is one of Portugal's largest mobile telecommunication providers specializing in hassle-free payment plans

"Sugar was the most user friendly solution we evaluated and met all of our functionality requirements. Because our reps were going to be very heavy users of this system, we were also drawn to Sugar's unrivaled ability to be customized to fit our use needs."

Case StudyCase Study
ionip

Ion-ip offers integrated solutions based on IP-technology

"Our business has flourished because of the diversity of solutions we can offer our customers. Sugar gave us the flexibility to adapt our CRM solution to best align with our unique and diverse business offerings."

Case StudyCase Study

Financial Services

Brighter Business

Brighter Business specializes in providing insurance coverage to meet the needs of small businesses

"We needed an application that could be extremely customized to meet the needs of the direct insurance business model."

Case StudyCase Study
NinjaTrader

Provider of financial trading software for professional and retail investors

"We have a much better grip on expected revenues due to Sugar, which helps us manage our business more effectively."

Case StudyCase Study
Rise Realty

A full-service realtor serving residential and high-rise real estate customers

"Sugar makes it extremely easy to stay in contact with our prospects - something that is vital in our industry. We are all in agreement that our investment in Sugar has had a big impact on our bottom line."

Case StudyCase Study
SACE

Provider of insurance and financial services to Italian companies looking to operate in international markets with greater security

"We have been blown away by the functionality that Sugar Enterprise with Easy Contact gives us. Sugar has made my job easier and has helped us be more reactive to our customers."

Case StudyCase Study

Public Sector

AXXES

AXXES provides toll services for companies in Europe

"We needed to deploy a CRM solution in a very short timeframe and with minimal cost, and it needed to be able to fully support our growth and need for additional functionality for years to come."

Case StudyCase Study
InterAct Public Safety Systems

Provider of mission-critical public safety and homeland security systems & products

"SugarCRM and MySQL allow us to get up and running much more quickly and cost effectively than other solutions. The ability to make customizations on the fly delivers true competitive advantage."

Case StudyCase Study
NIC USA

Leading provider of outsourced eGovernment portals

"More state portals are using Sugar to enhance customer service delivery, and the customization features have allowed several states to deploy the system in different ways."

Case StudyCase Study
State of Oregon

Department of Human Services is the largest state agency in Oregon with 9,000 employees

"Our senior technical people were able to download the open source version of SugarCRM code with documentation, and have it up and running and operational on our server within 24 hours."

WebcastWebcast
Case StudyCase Study
SIM University

Singapore's first and only private university focusing on upgrading and learning needs of working professionals and adult learners

"Using SugarCRM Enterprise, we've been able to take our service levels to new heights, and provide students with personalized interactions, content, and improved service as a result."

Case StudyCase Study

Professional Services

CBI Group

Human Resources consulting and outsourcing company

"SugarCRM is a very intuitive system. It's very easy to use, and the whole team grasped onto it."

Case StudyCase Study
mergermarket

The Mergermarket Group's products and services provide the global advisory and corporate communities with intelligence and analysis, leading to real revenues for clients

"We talked to Salesforce.com and other on-demand providers, but we were too concerned about others owning our data. It's simply a matter of flexibility."

Case StudyCase Study
Moss & Hooper

Australian provider of outsourced software sales

"SugarCRM provided more flexibility and reliability for us than the proprietary packages available on the market."

Case StudyCase Study
Pointlogic

Leading Dutch provider of mathematical and analytical consulting services

"Everyday Sugar helps multiple employees a little bit with their daily performance and when you add all that up, it is extremely significant."

Case StudyCase Study
Tacamor

A nearshore customer service contact center located in Canada

"SugarCRM and ShoreTel have provided us with an affordable, flexible call center infrastructure. What was once only fair game for enterprises has now become accessible to SMBs thanks to solutions such as these."

Case StudyCase Study
Whitehall Management

Leading provider of consulting services and educational seminars for medical practices in need of strategic practice planning

"I kept hearing great things about Sugar and knowing that it was an open source solution with a sizeable and vibrant community assured me that the product would never get stale."

Case StudyCase Study
Workstar

Provider of integrated online learning, recruitment, accredited training and communication solutions.

"With SugarCRM, we were able to incorporate all users, despite their disparate needs, working effectively with a single system."

Case StudyCase Study

Manufacturing

Corona Medical

Corona Medical is a provider of furnishings and equipments to hospitals and health centers

"With SugarCRM and Synolia, we implemented a solution that fits our business, instead of having to adapt to a rigid software system. We picked Sugar because Sugar adapted to us."

Case StudyCase Study
Daxten

Manufacturer and distributor of infrastructure management, remote access devices and cooling optimization products

"We have seen a significant increase in sales and lowered costs due to SugarCRM."

Case StudyCase Study
Induplast

Leading manufacturer of plastic packaging solutions for consumer goods such as cosmetics, toiletries, pharmaceuticals, and food items

"The value of having a fully functional CRM system that is also open source is uncanny. With the help of OpenSymbol, we have customized and integrated the application so that all of our operations can be driven by Sugar."

Case StudyCase Study
Sterling PCU

Provider of specialized equipment to the appliance and automotive industry

"We moved from salesforce.com to SugarCRM because Sugar gives us twice the functionality at half the price."

WebcastWebcast
Case StudyCase Study
The 3Sixty Group

Manufacturer of industrial products

"Before Sugar, we had a lot of small opportunities fall through the cracks. Now that never happens. We have grown at 100% year-over-year for the last three years and we have not added a single employee."

Case StudyCase Study

Technology

Aconex

Leading provider of online information management solutions to the construction, resources and property management industries

"SugarCRM\'s ease of customization was why we chose it over Salesforce.com and NetSuite."

Case StudyCase Study
athenahealth

Leading revenue cycle management solution

"Sugar Professional has become the platform for our vital business systems, which encompass finance, sales, marketing, and support."

WebcastWebcast
Case StudyCase Study
Covalent

Leading provider of complete enterprise open source solutions

"We moved from Salesforce to SugarCRM in less than three days. The Sugar team transferred 250,000 records and more than 100 custom fields from Salesforce into Sugar Suite. The migration package offers tremendous value."

Case StudyCase Study
EZ Publishing

Provider of technology and internet marketing solutions to small and medium-sized businesses

"Sugar is helping to take our business to next level. Making the switch from Salesforce.com was the right business decision."

Case StudyCase Study
Geeks On The Way

Provides customer services and technical support to customers across Western Canada

"With SugarCRM, we have reduced call handling times from two to three minutes down to as little as 20 seconds."

Case StudyCase Study
Zenoss

Zenoss Inc. delivers open source IT management solutions to organizations across the globe

"If support can't handle an issue, SugarCRM can bounce that call to a higher tier, which includes our engineering department, so even they have access to the system."

Case StudyCase Study

Retail/Distribution

Daxten

Manufacturer and distributor of infrastructure management, remote access devices and cooling optimization products

"We have seen a significant increase in sales and lowered costs due to SugarCRM."

Case StudyCase Study
Digi-Data

Provider of cost effective core technologies such as data protection, media archiving, digital surveillance, and large scale storage solutions

"We use reports from Sugar to decide how much raw materials we will need which also dictates accounting decisions like how much money needs to be liquid to purchase materials. Sugar's reporting and dashboards have helped us be more accurate in procuring what we need and lowering our inventories."

Case StudyCase Study
PARADE Magazine

PARADE Magazine is the most widely read magazine in America with a circulation of 32 million and 71 million readers

"I like the fact that it's open source; it allows me to get my hands on it and make it do the things I want it to do."

Case StudyCase Study
RedBalloon Days

Leading web provider of gift experiences for the Australia New Zealand markets

"Sugar has very strong capabilities for account and opportunity management as well as marketing campaign functions our team uses on a daily basis. If we need additional functionality, it is easy to make changes because the system is so flexible."

Case StudyCase Study