Case Study: SACE

SACE implements Sugar Enterprise to converge multiple dispersed techniques of managing customer relationships.

	We see SugarCRM and Open-Source as a way for companies to avoid the traditional limitations of a CRM solution…. EasyContact on top of Sugar Enterprise has given SACE the flexibility to have a continuously improving CRM system that meets our needs. Dario Rigolin EVP Corporate Development

Problem:

• SACE's expansive growth led to multiple systems of managing customer information
• SACE's unique line of business required a CRM system that could manage information like complicated mergers, acquisitions, and customer service level upgrades
• Sales Management wanted to a get a more accurate and complete forecasting of the sales pipeline

Solution:

• SACE's diverse and dispersed workforce quickly adopted Sugar Enterprise as the company's official system of record.
• Easy Contact gives SACE added ease of use and functionality on top of a fully functional and intuitive CRM solution
• Sales Management now uses Sugar to accurately forecast sales revenue and can tactically adjust corporate strategy accordingly

About SACE

SACE issues insurance guarantees to domestic entrepreneurs against political and commercial risks linked with the export of goods and services, the carrying out of works and investments abroad. SACE's insurance cover guarantees the prompt payment of credits due to Italian enterprises by foreign counterparts. Companies may disinvest their balance's favorable postings and/or obtain credit on more favorable terms from financial markets.

Website: www.sace.it

About Mediamind/ePortal Techologies

Mediamind and ePortal Technologies are SugarCRM silver partners specializing in the implementation and support of open source and other innovative technologies such as Asterisk VoIP, SugarCRM, MySQL, Linux, PostgreSQL, and OpenLDAP. For more information please visit www.e-portaltech.it or www.mediamind.it