Sugar helps the largest state organization better manage its interdepartmental communications.

	Our senior technical people were able to download the open source version of SugarCRM code with documentation, and have it up and running and operational on our server within 24 hours. Bill Crowell Chief Information Officer Department of Human Services

Problem:

• Paper-based processing of Medicaid claims were time intensive and led to manual error
• No single system for managing communications related to outreach and education efforts
• Communications managed through Sticky Notes, Memory, Excel Spreadsheets, MS Access Database

Solution:

• Deployed the core SugarCRM application in under 24 hours to help better manage interdepartmental communications
• Reduced Medicaid paper claims processing from 60,000 to just 37 in three months
• Provide a single system of record and communications across the Department of Human Services

Full Case Study

• Case Study

Customer Webcast:
How the State of Oregon Uses SugarCRM for Constituent Relationship Management

Join Bill Crowell, CIO of the Oregon Department of Human Services, as he shows how his organization is using SugarCRM to manage constituent relationships and why the public sector has emerged as one of the most important industries for open source technologies.

View webcast

Related Articles

• Open Source Journal:
  State of Oregon Department of Human Services Improves Service to Customers and Partners
• Public CIO:
  Desperate times led the CIO of the Oregon Department of Human Services to use open source software.

About the State of Oregon Department of Human Services

The Department of Human Services (DHS) is the state's health and human services agency. Established in 1971 as the Department of Human Resources, it changed to its current name in 1999. DHS is the largest department in state government, employing approximately 9,500 people and operating with a budget of $8.5 billion during 2001-03.

Website: www.oregon.gov/DHS