Case Study: Loomis UK

Supplier of secure transport services has improved the bottom line of its English subsidiary by switching to SugarCRM


	Our switch to SugarCRM means that we are now even better equipped to deliver excellence in customer service. Alex Pettefer, UK Group Marketing Director, Loomis UK

Quick Facts

Company Description:
Provider of end-to-end cash management services, including cash transport and other secure logistics operations
Customers:
Customers include some of the largest banks, financial services and retail operations in the world
Headquarters: Nottingham, England
Founded: 1852
Solution: Sugar Professional
Implementation Partner: Redpill Linpro

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Business Issue:

Loomis' UK subsidiary found its existing CRM system too inflexible and difficult to use.
Loomis UK also needed a tool that provided greater insight into operations.

Problem:

Existing system could not be customized without time consuming, costly consulting engagements.
Pervious system was not heavily adopted by end users
Existing system did not provide management insight into sales and marketing activities
Sales associates could not share knowledge across teams

Solution:

Sugar Professional, a web-based full service CRM tool to unite sales and marketing efforts
Customizations with the help of Sugar partner RedPill Linpro ensured a tailor-made solution for Loomis UK
In-depth training from Redpill Linpro helped drive early adoption of Sugar at Loomis UK

ROI:

Positive return on investment in only three months after deploying Sugar Professional
Bottom line savings of 25 percent
Greater ability to offer differentiated and top notch customer service

Full Case Study

Case Study

About Loomis UK

Loomis UK offers end-to-end cash management solutions for clients in retail, financial and other sectors throughout the UK. With over 2,500 employees and a fleet of over 800 vehicles, Loomis services customers throughout the UK. With sales in excess of MSEK 11,000, the Loomis group provides customers with cash transport and other cash management services throughout Europe and the US Loomis is listed on NASDAQ OMX Nordic Exchange in Stockholm. Website: www.loomis.com/

About Redpill Linpro

Redpill Linpro is the leading provider of Professional Open Source services and products in the Nordic region. We provide consulting, development services, training, support and application management for many of the world's leading Open Source software products Redpill Linpro has clients in all the Nordic countries and offices in Stockholm, Oslo, Copenhagen, Helsinki, Karlstad, Gothenburg and Stavanger.
Website: www.redpill-linpro.com

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