Case Study: ion-ip

ion-ip implements Sugar across their disbursed enterprise, increasing cross department collaboration.

	Sugar gave us the flexibility to adapt our CRM solution to best align with our unique and diverse business offerings. Fred van den Heuvel Manager, Sales & Marketing, ion-ip

Problem:

• ion-ip was hindered by minimal communication between regional offices and segmented departments
• Lack of analytical tools made it difficult to gain a high level view of the business
• Unable to accurately forecast sales pipelines by department

Solution:

• Cross module reporting allowed ion-ip to evaluate the effectiveness of various corporate initiatives based on current information
• Sugar Professional gave employees an easy to use application to store and share information critical to sales process
• Management now has accurate and insightful sales forecasts generated by real time numbers

Full Case Study

• Case Study

About ion-ip

ion-ip is a European Internet and network services provider that focuses on supplying integrated solutions to business customers who want to get the best out of their operations by means of Internet and networks. ion-ip offers a complete range of communication services. ion-ip's strength is to translating business and ICT-objectives into operative and rewarding Internet and network solutions, from functional design to operational management. ion-ip is a market leader in the Netherlands in the area of web solutions and owns 3 data centers. There are about 75 employees working for ion-ip in their offices in, Amsterdam, Hoofddorp, Veenendaal, and Stockholm.

Website: www.ionip.com

About BrixCRM

BrixCRM provides customer centric solutions to mid market enterprises, local governments, and public utilities. BrixCRM offers solutions such as CRM implementation and consulting services, On Demand-hosting, localized CRM support, and tailor made portal applications.

Website: www.brixcrm.com