Case Study: Healthscreen

A Canadian healthcare provider replaces Siebel with SugarCRM to track the lifecycle of the customer from sales through operations and service

	Because it's open source, it's easy to integrate and make customizations. Martin Ross, VP of Technology

Problem:

• Rapid growth, an increase in employee count from 15 to 120, and a need to improve operational and sales processes meant Healthscreen needed a new platform to tie back-end operations with sales
• Healthscreen was looking for a cost-effective solution to replace Siebel that was easy to integrate to other legacy applications, including ACCPAC and Gmail, and could be customized to fit its business processes

Solution:

• Reporting capabilities and ability to model Sugar Professional with pull-down and customized reports to give managers the data they needed
• Wireless capabilities in Sugar version 5.1 enables all sales reps to be equipped with Blackberrys, no laptops needed
• Custom modules were created which enabled operations to be tracked end-to-end throughout the lifecycle of the customer, from sales through service delivery.
• Siebel vs. SugarCRM - $48,000 saved annually
• Operational staff savings - $100,000 saved annually
• Elimination of laptops for sales reps - $18,000 saved

Quick Facts

About Healthscreen

Healthscreen Solutions provides a comprehensive suite of practice enhancement products and services to increase physician productivity and revenue while reducing costs and improving patient care. The Company's portfolio includes billing and scheduling software, electronic medical records software, CallerMD which assists physicians in managing a range of uninsured medical services, PrevCareMD which helps physicians earn supplemental income by achieving government-set preventive care targets, and HealthAlert which allows physicians to help their patients in managing complex healthcare issues. Healthscreen's and its partners' services and software are used by over 8,000 full-time physicians who are responsible for the health care of more seven million Canadian patients. For more information, visit www.healthscreen.com.