Case Study: CCS

A German-headquartered content archiving provider makes the switch from homegrown to Sugar Professional with the assistance of SugarCRM partner Genius4U

Business Issue:

• Rapid growth meant management needs a more complete view of the sales pipeline and forecasting

Problem:

• An outdated homegrown solution didn't provide CCS with enough flexibility or Microsoft Office integration for sales

Solution:

• Genius4U customized and implemented Sugar Professional On-Site to 30 users in sales during the summer of 2008
• The customization, implementation and rollout took just over 3 months to complete

ROI:

• A centralized system has allowed sales to track the various sales stages and custom reports have been generated for reporting back to management in addition to sales forecasting
• SugarCRM's plug-in with Microsoft Office has helped to increase end-user adoption.

Customizations:

• Customizations to the Account-, Contact- and Cases module
• Enhancement to the Opportunities module with implementation of the “Sales-Matrix” based on Solution Selling SPI®
• A custom module called "Quotes" has allowed CCS to consolidate product and price listing information across different regions worldwide including the generation of Offers, Order Confirmations, Delivery Notes, Invoices and Credit Notes (like an ERP/WWS)

• Download Case Study

About CCS

Information accessibility for anyone, anytime and anywhere has been the vision of CCS ever since the company was founded. That is why CCS has made it its business to provide institutions, organizations and companies with the means needed to make information accessible. Our clients use CCS technologies and services to process the contents of historical and contemporary documents in such a way that the information contained therein is rendered usable and becoming marketable. With the help of CCS information is given the added value of barrier free accessibility Information becomes a digital product.
Website: www.content-conversion.com/

About Genius4U

The Genius4U team believes that good software solutions dramatically simplifies your daily work and brings benefits to your business. Today there are enterprise software solutions that are affordable, yet simple to implement and ingeniously simple to use. We select for you the "Best of Breed" solutions that ideally meet your requirements. The solutions are not just suitable for large enterprises, but are also affordable for small and medium-sized businesses.
Website: www.genius4u.com