Case Study: Box-Op

	SugarCRM saves us money since it allows us to save a lot of time. It also gives us a full overview of our business, 24/7. Lars Nielsen, Consultant BOX-OP, Box-Op

Business Issue:

• Box-Op was seeing tremendous growth in its business, however, its initial CRM investment was not scaling or seeing strong adoption from employees.

Problem:

• Box-Op saw an inability to manage the company's growing sales pipeline; no ability to create accurate forecasts.
• Low adoption of previous CRM system resulted in sales agents using their own CRM solutions - which led to silos of critical data.
• Many processes among departments still managed in a manual fashion.

Solution:

• Box-Op worked with Redpill Linpro to deploy Sugar Professional in its three locations across Denmark.
• Reporting tools in Sugar Professional offered simple but effective pipeline management and forecasting tools.
• The ease of use of Sugar drove high adoption, centralizing all data on one system.
• Process automations eliminated manual handoffs between departments and offices.

ROI:

• Pipeline management capabilities have optimized Box-Op's ability to allocate resources and anticipate demand.
• Streamlined processes have saved Box-Op time and money, given the ability to sell more product in less time.
• Faster time to delivery has resulted in increased customer satisfaction.

Full Case Study

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