Case Study: Bright House Networks

Problem:

• Bright House Networks required a CRM solution that was open and flexible enough to be customized into a customer interaction platform with industry-specific functionality.
• Needed to be flexible enough to be used across multiple customer-facing departments, including sales, billing, service delivery, engineering, and customer service
• Traditional "black-box/API-based solutions" didn't provide the flexibility that was needed.

Solution:

• Sugar Enterprise now serves as a customer interaction platform across nearly a dozen different customer-facing departments and is integrated into Bright House's existing IT infrastructure.
• Lowered total cost of ownership of IT department
• Improved customer satisfaction

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Webcast

Managing Sales During a Meltdown

This webcast will feature SugarCRM customer Bright House Networks and Levementum, a leading professional services firm, who will discuss how to design and deploy an enterprise-class CRM platform using SugarCRM's advanced software solution

About Bright House Networks

Bright House Networks is the nation's 6th largest MSO with 2.4 million customers in several large markets including Bakersfield, California; Birmingham, Alabama; Detroit, Michigan; Indianapolis, Indiana; Orlando, Florida (Central Florida Division) and Tampa Bay, Florida along with several other smaller systems in Alabama and the Florida Panhandle. The high-growth Tampa/Central Florida markets are contiguous and form one of the country's largest cable clusters. Bright House Networks corporate locations are in Orlando, Florida and Syracuse, New York.

About Levementum

Levementum is a leading professional services firm focused on delivering world-class implementations of Open Source Enterprise Software, including ERP, CRM, and Business Intelligence solutions. Levementum's OSS practice shows companies how to leverage technology and drive innovation by using open source application and technology platforms.