CRM Acceleration Summit: Speakers

John Roberts

John Roberts, CEO and Co-Founder of SugarCRM, is a pioneer in the enterprise software market. As co-founder of SugarCRM, John established SugarCRM's commercial open source business model, co-led the product design of SugarCRM products, and helped build the Sugar Community into one of the largest open source communities on the Web. With experience across marketing, business development and product management, John has established SugarCRM as the only viable alternative to established proprietary CRM solutions.

Prior to co-founding SugarCRM, John spent 14 years in various product management and sales engineering roles at leading CRM companies E.piphany, BroadVision, Baan/Aurum Software and IBM. John holds a BS in Business from Virginia Commonwealth University.

Andy Dreisch

Andy Dreisch is the Vice President of Support and Training, with executive responsibility of servicing our worldwide customer base. Andy was recently Vice President of Community Development at SugarCRM, leading the Sugar Open Source project, community and developer initiatives. Andy's leadership roles in product marketing, product development and senior director of Sugar engineering have contributed to a wide variety of Sugar's success.

Mitch Lieberman

Mitch Lieberman is a software industry veteran whose career spans 15 years with experience in software architecture and a broad spectrum of transactional business applications. Currently, with SugarCRM, he focuses his energy on customer satisfaction, with SugarCRM’s large enterprise customers and Fortune 1000 companies. Working with both internal as well as partner development teams he concentrates on establishing quick wins and high user adoption, leading to success. Prior to joining SugarCRM, Mr. Lieberman served as a Chief Architect for E.piphany where he also drove customer success by working with both Research and Development and Implementation teams to drive the strategy and design of Epiphany's service-oriented products.

Steve Madeira

Steve brings more than 20 years of technology, customer service, operations and information management experience to his role at the helm of customer support at EASi. Prior to joining EASi, Steve was Vice President, Operations for Navio Systems, Inc., a hosted software company. Earlier in his career he founded two consulting ventures in the software development and communications and IT infrastructure areas. Steve held executive positions in world wide information management systems and information services and logistics for Philips Electronics and was involved in systems engineering and sales management at Seimens/ROLM. An adept technologist, Steve has managed, implemented and/or programmed using a wide array of products, programs and tools.