The Power of Open Source

Customer-centric CRM

Better CRM

SugarCRM’s open development process means continual feedback from customers and users, resulting in higher quality products designed to meet real-world needs.

Flexible and easy to customize CRM

More Flexibility

With Sugar, you can run the software wherever you like and make unlimited changes without restriction. It's CRM software that works for you, not the other way around.

No vendor lock-in with open source CRM

Complete Control

SugarCRM gives users control. Unlike other CRM systems, you own your data and never have to worry about being locked-in to a service. With Sugar, the customer, not the provider, calls the shots.

SugarCRM open source community

Huge Community

SugarCRM is one of the world’s most used CRM system. With more than 250,000 community members, 25,000 developers and over 850 extension projects, Sugar users are in good company.

Understanding CRM

A short introduction to Customer Relationship Management

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What is open source?

Open Source is a software development and distribution method that emphasizes transparency and user freedom.

While SugarCRM engineers write all SugarCRM code, our products go through massive testing and review by our worldwide community of users, resulting in higher quality, more flexible and lower cost CRM software.

Read “Thoughts on Open" by SugarCRM CEO Larry Augustin

Did you know?

In addition to the Sugar Community Edition downloaded 8 million times, SugarCRM actively sponsors and contributes to a number of other open source projects, including PHP, Soda, SodaMachine, MeterMaid, SugarMMM and Tidbit. Learn more

Open Is Our Core Value

Open is at the heart of SugarCRM’s business. It manifests itself in part through our commitment to our Open Source Community Edition, but is pervasive in our entire company philosophy of how we develop, distribute and support our products.

Products to Meet Your Needs

Sugar Community Edition is licensed under version 3 of the AGPL. Sugar Professional Edition and Enterprise Edition are distributed under a commercial license. For every edition, customers receive full access to the source code which means they have control over how their CRM system performs now and in the future. Compare product editions

It’s Your Data

In all cases our customers own their data and have full access to their complete database. With other CRM providers, customers are lucky to get a CSV export of their information when they leave the service. With Sugar, you always get a relational database backup.

Control Your Own Destiny

With full access to Sugar’s source code, customers can take control of their own destiny. SugarCRM customers have the right to run our products anywhere: in their own datacenters, in our datacenters, or at any of a variety of cloud service providers.