Advanced Reporting and Analytics

Join Manoj Jayadevan, Sr. Director of Product Management, as he provides a tour of the new reporting and wireless features in the latest Sugar release. Topics include Advanced Reporting and Analytics, Sugar Wireless Client, Tracker Functionality and much more. View this webcast to learn more about these features.

Speaker: Manoj Jayadevan, Sr. Director of Product Management, SugarCRM

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Module Builder Enhancements

Sugar Module Builder allows non-technical users to create custom objects and modules for SugarCRM. Join Sugar Product Manager Jennifer Yim as she explains the process for creating new modules and the enhancements to module builder in the latest release. Topics of this webcast include Module Builder Capabilities, Building Relationships and much more. View this webcast to learn more about these features.

Speaker: Jennifer Yim, Product Manager, SugarCRM

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More Product Webcasts

• Running a Support Organization with Sugar
• Take a Deep Dive into Sugar 5.0: New Platform Capabilities and Advanced CRM Functionality
• SugarCRM Marketing Best Practices: Secret to Successful Marketing
• SugarCRM Advanced Project Management
• Multi-Channel Marketing
• Business Analytics
• Auto-Designer Web Form for Lead Capturing
• An In-Depth Look at New Features and Enhancements in Sugar 4.5.1
• A Deep Dive Into Sugar 4.5
• Designing Effective Email Campaigns with Sugar
• Sugar Network and What's New in Sugar 4.2

The Next Generation of On-Demand CRM

On-Demand CRM applications have evolved over the last 15 years. While the on-demand model has been embraced by many businesses, some past incarnations have been difficult to customize or somewhat inflexible. That's changing. A new type of on-demand CRM has emerged that combines the flexibility and customization of on-premise software with the ease of deployment and universal access of on-demand applications.

Speakers:

• Chris Harrick, Director of Product Marketing, SugarCRM
• Timothy Hickernell, Associate Senior Research Analyst, Info-Tech Research
• BJ Lackland, Chief Financial Officer, Power Efficiency Corporation
• Cameron Crotty, Editorial Director, Virtual Tradeshows and eSeminars, Ziff Davis Enterprise

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Complimentary White Paper:
The Evolution of On-Demand CRM – How SugarCRM is defining a new generation of On-Demand CRM Applications

More Technology Webcasts

• CRM: On-Demand or On-Site?
  Choose the Right Deployment Option
• SugarCRM and Microsoft:
  Delivering Interoperability for Customers
• Open Source Applications in the Enterprise
• SugarCRM & MySQL Present:
  Reliability and Scale-Out with SugarCRM and MySQL
• Power Programming with SugarCRM & MySQL: How to Optimize SugarCRM with MySQL

Running a Support Organization with Sugar

As your customer base grows, how does your support organization cope? Do support reps have the tools and the knowledge to maintain satisfied customers? This presentation will discuss SugarCRM tools and methods for building a highly scalable customer support organization and how to ensure a profitable customer relationship long after the initial sale.

Speaker:
Jason Nassi, Director of Customer Support, SugarCRM

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More Best Practices Webcasts

• SugarCRM Marketing Best Practices: Secret to Successful Marketing
• Open Source in the Public Sector:
  How the State of Oregon Uses SugarCRM for Constituent Relationship Management
• How to Improve Pipeline Management with SugarCRM:
  A Customer Centric Approach
• Open Source in the Public Sector:
  How the State of Oregon Uses SugarCRM for Constituent Relationship Management
• Improving Sales Effectiveness with Commercial Open Source CRM

SugarCRM and Asterisk: Automating Customer Support Processes

Integrating telephony and CRM applications to deliver a seamless customer experience is gaining increasing importance. In this webcast, you will learn how companies can use SugarCRM and Asterisk to unify the call center with customer operations.

Join Chris Harrick of SugarCRM, Steve Sokol of Digium, and John Leishman, CEO of Geeks on the Way, as they describe how best to design and use CRM and telephony together. Leishman, leader of the Geeks on the Way, Western Canada’s largest residential and small business IT support, will provide a product demonstration of how his company has used Sugar and Asterisk to reduce call times, manage field calls, and use CRM as a driver for his company’s rapid growth.

Speakers:
Chris Harrick of SugarCRM
Steve Sokol of Digium
John Leishman, CEO of Geeks on the Way

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More Product Extensions Webcasts

• For SugarCRM Partners and Developers:
  How to Download and Install Extensions
• For SugarCRM Customers:
  Introduction to SugarExchange, a Global Marketplace for CRM Applications
• For SugarCRM Partners and Developers:
  Introduction to SugarExchange, a Global Marketplace for CRM Applications
• SugarCRM & JasperSoft Present:
  Turning Data into Decisions: SugarCRM and JasperSoft for Improved Business Decisions