Case Studies - Homegrown Solution

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Business Issue As one of the most successful United Van Lines agency groups, every customer interaction is integral to Hilldrup’s success. However,...
Business Issue uShip is the shipping marketplace used by the A&E’s hit reality show Shipping Wars. The company has experienced significant growth...
Business Issue Much of the relevant information for the City of Rijswijk’s Customer Care Centre was held in a disparate array of recent and historic...
Business Issue With 190,000 customers spanning business-to-business and business-to-consumer markets, Kaut-Bullinger struggled to achieve a unified...
Business Issue From a relatively small, London-based firm, TIM Group has grown into a global organization with offices in the US and Asia. The...
Business Issue Designing, building and selling an asphalt plant require a prolonged sales cycle and often extensive negotiations. Marini executives...
Business Issue As a rapidly growing company, Bitdefender wanted to improve its customer support processes. Instead of different systems for each...
Business Issue In 2006, when Luis Ortiz joined Grupo El Derecho as head of the sales department, business information was scattered across paper...
Business Issue Exacq Technologies kept its support case logs in hardcopy notebooks while the sales team managed accounts with ACT! To improve support...
Business Issue Based in Colorado, Controller Services Group provides clients professional Controller and accounting services at a fraction of the...