Case Study: Zenoss
An open source IT management provider turns to SugarCRM for an open source solution.
Zenoss needed to replace an antiquated system of hand-written scripts used for lead flow and generation with an automated CRM system.
- An email marketing solution to handle product offerings and special events notification for customers
- A customer service portal to provide product support
- SugarCRM Enterprise has completely automated Zenoss' lead flow and generation processes, saving the sales team both time and money.
- Email marketing campaigns are now tracked and monitored for click-through rates to determine campaign effectiveness.
- Sugar Enterprise provides Zenoss customer support personnel with a multi-channel customer support portal, which includes email, phone, and escalation support.