Case Study: Zenoss

An open source IT management provider turns to SugarCRM for an open source solution.

Problem:

Zenoss needed to replace an antiquated system of hand-written scripts used for lead flow and generation with an automated CRM system.

Requirements:

  • An email marketing solution to handle product offerings and special events notification for customers
  • A customer service portal to provide product support

Solution:

  • SugarCRM Enterprise has completely automated Zenoss' lead flow and generation processes, saving the sales team both time and money.
  • Email marketing campaigns are now tracked and monitored for click-through rates to determine campaign effectiveness.
  • Sugar Enterprise provides Zenoss customer support personnel with a multi-channel customer support portal, which includes email, phone, and escalation support.

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