Case Study: Zenoss
An open source IT management provider turns to SugarCRM for an open source solution.
It's safe to say that SugarCRM have become one of our mission-critical applications.
Rusty Wilson, Director of IT
Problem:
Zenoss needed to replace an antiquated system of hand-written scripts used for lead flow and generation with an automated CRM system.
Requirements:
- An email marketing solution to handle product offerings and special events notification for customers
- A customer service portal to provide product support
Solution:
- SugarCRM Enterprise has completely automated Zenoss' lead flow and generation processes, saving the sales team both time and money.
- Email marketing campaigns are now tracked and monitored for click-through rates to determine campaign effectiveness.
- Sugar Enterprise provides Zenoss customer support personnel with a multi-channel customer support portal, which includes email, phone, and escalation support.
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