Case Study: XMS

A Dutch provider of fiber optic networks turns to Sugar partner Outdare CRM to integrate VoIP into their CRM platform


  • Rapid growth internally and among its employee base meant XMS required a scalable CRM solution
  • Required a CRM solution that could integrate with the company's VoIP solution within the call center for customer service.


  • XMS implemented Sugar Professional in under three weeks for sales and marketing and leveraged Sugar partner Outdare CRM to integrate VoIP for the call center
  • XMS has experienced improved reporting on customer activities and continued customer growth while reducing costs
  • Web-based nature of Sugar Professional has allowed XMS to decentralize offices throughout the Netherlands