Case Study: XMS
A Dutch provider of fiber optic networks turns to Sugar partner Outdare CRM to integrate VoIP into their CRM platform
By improving the quality of information and communication with current customers and potential ones, XMS has been able to enlarge its customer base and reduce costs. With Sugar, we're getting the most bang for our buck.
Reinier Kramer, Chief of Operations, XMS
Problem:
- Rapid growth internally and among its employee base meant XMS required a scalable CRM solution
- Required a CRM solution that could integrate with the company's VoIP solution within the call center for customer service.
Solution:
- XMS implemented Sugar Professional in under three weeks for sales and marketing and leveraged Sugar partner Outdare CRM to integrate VoIP for the call center
- XMS has experienced improved reporting on customer activities and continued customer growth while reducing costs
- Web-based nature of Sugar Professional has allowed XMS to decentralize offices throughout the Netherlands
See Similar Case Studies By
Industry:
Region:
Company Size:
Prior CRM Solution:
Use Type:
