Case Study: TengoInternet
Triples Sales, Creates Happy Campers
North America’s largest provider of high-speed wireless Internet solutions for the outdoor hospitality industry, TengoInternet serves more than 1,000 campgrounds, state parks, marinas, oil and gas housing complexes and other outdoor locations.
Challenge: Enable faster and more accurate customer response through process automation; unify sales and support with a single platform that optimizes data collection and identifies trends; use process automation to free staff for more impactful tasks.
Solution: Sugar Professional, hosted on-site, with integrations for accounting, communications and e-signature applications.
- 3X growth in sales revenue
- Reduced annual workload by 1,500 staff hours through more efficient maintenance order processing
- Reduced data input time 25%
- Saved $10,000 immediately by automating outbound customer communications