Case Study: TengoInternet

Triples Sales, Creates Happy Campers

North America’s largest provider of high-speed wireless Internet solutions for the outdoor hospitality industry, TengoInternet serves more than 1,000 campgrounds, state parks, marinas, oil and gas housing complexes and other outdoor locations.

 

Challenge: Enable faster and more accurate customer response through process automation; unify sales and support with a single platform that optimizes data collection and identifies trends; use process automation to free staff for more impactful tasks.

Solution: Sugar Professional, hosted on-site, with integrations for accounting, communications and e-signature applications.

Results:

  • 3X growth in sales revenue
  • Reduced annual workload by 1,500 staff hours through more efficient maintenance order processing
  • Reduced data input time 25%
  • Saved $10,000 immediately by automating outbound customer communications

Company Facts

Headquarters: Austin, Texas

Customers Include: Eagle Ford Cabins, Sandy Oaks RV Park, Turnkey Solutions, Cotton Logistics

Founded: 2002

Websitewww.tengointernet.com

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