Case Study: Teachers' Retirement System of the City of New York
TRS needed a highly robust call center solution that would integrate tightly with its phone system and other business applications.
- Accommodate different types of member cases
- Enable in-house maintenance and expansion
The Solution: Sugar Professional
TRS chose SugarCRM and engaged Sugar Gold Partner Levementum to implement the solution, which included phone system integration and mentoring TRS staff in customizations and best practices.
- Developed a high capable team of SugarCRM engineers
- To see more results, please download the complete case study at the link below