Case Study: Teachers' Retirement System of the City of New York

Teachers' Retirement System of the City of New York Supports Retiree Benefit Management System with SugarCRM

Business Issue:

TRS needed a highly robust call center solution that would integrate tightly with its phone system and other business applications.

Requirements:

  • Accommodate different types of member cases
  • Enable in-house maintenance and expansion

The Solution: Sugar Professional

TRS chose SugarCRM and engaged Sugar Gold Partner Levementum to implement the solution, which included phone system integration and mentoring TRS staff in customizations and best practices.

Results:

  • Developed a high capable team of SugarCRM engineers
  • To see more results, please download the complete case study at the link below

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