Case Study: SACE

SACE implements Sugar Enterprise to converge multiple dispersed techniques of managing customer relationships.

Problem:

  • SACE's expansive growth led to multiple systems of managing customer information
  • SACE's unique line of business required a CRM system that could manage information like complicated mergers, acquisitions, and customer service level upgrades
  • Sales Management wanted to a get a more accurate and complete forecasting of the sales pipeline

Solution:

  • SACE's diverse and dispersed workforce quickly adopted Sugar Enterprise as the company's official system of record.
  • Easy Contact gives SACE added ease of use and functionality on top of a fully functional and intuitive CRM solution
  • Sales Management now uses Sugar to accurately forecast sales revenue and can tactically adjust corporate strategy accordingly

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