Case Study: PostNord

Delivers Greater Sales and Quality Service

PostNord is a leading logistics company in Norway, with an expansive countrywide shipping distribution network and a focus on excellent customer service. In 2013, PostNord delivered 5.9 billion letters and shipments, 110 million parcels and 2.5 billion kilos of goods to the Nordic region’s 25 million residents and two million businesses.

Challenge: Support sales and support needs specific to the transportation and logistics industry; Provide flexible and cost-effective workflows for critical business processes; Accommodate rapid growth

Solution: Sugar Professional, hosted on-site; customized for industry-specific sales, marketing, and support needs and deployed to more than 60% of PostNord Logistics employees.

Results:

  • Cut operational costs by 20%
  • Decreased service requests by 20% via automated routing
  • Reduced service resolution time from days to hours
  • Increased sales to existing customers

Company Facts

Headquarters: Oslo, Norway

Locations: Sweden, Denmark, Finland

Customers Include: Handling 70,000 parcels and 30,000 pallets each day for companies like BMW, Stians Sport, Wurth, and Zalando

Founded: 1926

Websitewww.postnord.com

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