Case Study: Luxury Link

Luxury Link Jettisons Goldmine for 360 Degree View of the Customer with SugarCRM

Business Issue:

Luxury Link need needed a centralized, web-based CRM solution that would allow its agents to identify potential target customers, monitor customer service activities, and track payment processes.

Requirements:

  • Provide a consolidated view of customers, opportunities, and contracts
  • Replace Goldmine’s contact-centric approach

The Solution: Sugar Professional

Luxury Link chose SugarCRM and engaged Sugar Gold Partner Levementum to implement the solution, which included integrating Sugar with Luxury Link’s marketing system and migrating customer, contact, and historical data from Goldmine.

Results:

  • Consolidated customer contacts, contracts, and notes in a single profile
  • To see more results, please download the complete case study at the link below

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